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Brad Shipp
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March 10, 2020 at 12:41 am
Cannot add an event ticket or see advanced settings on default ticket.
Tried disabling other plugins, switching themes, deleting and reinstalling Event Expresso. Nothing fixes it. Have same settings and plugins working on another site
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Tony
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March 10, 2020 at 6:46 am
Hi there,
It sounds like there is a JS error on the event editor.
If you load the event editor and open up Chrome Dev Tools (or similar), then look at the console section, so you see any errors there?
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Brad Shipp
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March 10, 2020 at 10:03 am
Here is what it shows- How do I fix that?
JQMIGRATE: Migrate is installed, version 1.4.1
jquery-ui-timepicker-addon.js?ver=4.10.3.p:1150 Uncaught TypeError: Cannot set property ‘parseDateTime’ of undefined
at jquery-ui-timepicker-addon.js?ver=4.10.3.p:1150
at jquery-ui-timepicker-addon.js?ver=4.10.3.p:8
at jquery-ui-timepicker-addon.js?ver=4.10.3.p:10
(anonymous) @ jquery-ui-timepicker-addon.js?ver=4.10.3.p:1150
(anonymous) @ jquery-ui-timepicker-addon.js?ver=4.10.3.p:8
(anonymous) @ jquery-ui-timepicker-addon.js?ver=4.10.3.p:10
VM609 admin.php:3972 Uncaught TypeError: Cannot read property ‘setDefaults’ of undefined
at HTMLDocument.<anonymous> (VM609 admin.php:3972)
at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2)
at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2)
at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2)
(anonymous) @ VM609 admin.php:3972
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2
ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2
J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,moxiejs,plupload,jquery-ui-tabs,jquery-form&ver=5.3.2:2
DevTools failed to parse SourceMap: http://altraining.org/wp-content/themes/Divi/includes/builder/scripts/page-settings-metabox.js.map
DevTools failed to parse SourceMap: http://altraining.org/wp-includes/js/tinymce/skins/lightgray/skin.min.css.map
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Josh
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March 10, 2020 at 11:30 am
Hi Brad,
We’ve received your request for priority support. I’m afraid the WordPress admin credentials you sent are not correct. Can you correct those or resend with the correct information?
Thank you.
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Josh
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March 10, 2020 at 12:00 pm
Hi,
Thank you. May I ask which browser did you see the error on (e.g. Chrome, Firefox) and have you tried clearing your browser’s cache?
The reason I ask is because, try as I might, I’m not seeing any errors and the editor adds tickets as expected.
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Brad Shipp
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March 10, 2020 at 12:29 pm
Chrome – cleared history still not working – Works on other sites
I can get it to work in Microsoft Edge
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Brad Shipp
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March 10, 2020 at 12:37 pm
Rebooted – Now Chrome works
is there a problem we need to fix of is this just a glitch with the cache?
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Josh
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March 10, 2020 at 12:40 pm
It works for me with Chrome. Can you try logging into the site with user account you sent us? I’d like to know if that makes any difference for you.
If it doesn’t work even with that account, then it might be an issue with your version of Chrome, or there’s a browser extension that’s interfering.
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Josh
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March 10, 2020 at 12:41 pm
just a glitch with the cache?
Probably a cached version of a script that conflicted. Nothing to fix with that.
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Brad Shipp
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March 10, 2020 at 12:47 pm
Ok thanks – We are set then
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