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charlobaysan
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July 28, 2016 at 5:04 pm
Hi,
I’m using EE4 and got an issue with the country settings.
FIRST ISSUE: Cannot update the base country setting, it keeps coming back to “United States”
SECOND ISSUE: The australia option was missing and was changed to just “AU” that list US States.
Please watch this screencast.
http://screencast.com/t/Nm8A7JggluV
NOTE:
Already done switching themes, deactivating plugins still no luck.
Please help since we are launching.
Regards
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Tony
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July 28, 2016 at 5:29 pm
Hi there,
FIRST ISSUE: Cannot update the base country setting, it keeps coming back to “United States”
That countries tab is not for setting your country.
EE uses the country you have set within Event Espresso -> General Settings -> Your Organizations -> Country.
You should set your full address within that section.
SECOND ISSUE: The australia option was missing and was changed to just “AU” that list US States.
That’s not something I have seen happen before, have you altered any of EE’s code, or been manually altering the database at all?
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charlobaysan
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July 28, 2016 at 5:43 pm
Hi Tony,
First Issue
– Still showing AU on the list
http://screencast.com/t/E4YYuqj2R
Second Issue
– No, I didn’t edit any of the core plugins code. I also have the latest copy of the plugin
Regards
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charlobaysan
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July 28, 2016 at 6:00 pm
Hi,
Can i provide you login details and check it for me?
I also got some issues with the other features like the Ticketing Add-on. I cannot see where to edit the Tickets.
Ticketing addon is activated.
http://screencast.com/t/ZjpCToVZ
Ticket Template was missing.
http://www.awesomescreenshot.com/image/1434965/a48586287226af67d299244dec0db532
Regards
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Tony
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July 29, 2016 at 3:38 am
First Issue
– Still showing AU on the list
http://screencast.com/t/E4YYuqj2R
If shows AU because you have no ‘Country Name’ set for Australia – http://take.ms/Ufzfy
(Also note the ISO3 code is missing, that’s should be AUS)
I’ve only seen that happen when the database has been altered manually.
Second Issue
– No, I didn’t edit any of the core plugins code. I also have the latest copy of the plugin
Do/did you have any custom functions hooking into EE?
Regarding the missing ticket template, if you go to Event Espresso -> Messages -> Settings.
Under the HTML section you should see ‘Ticket’, drag that into the in-activate message type, wait a few seconds and drag it back – http://take.ms/UK8BC
Does the template show in the list then?
If not you can send temporary login details using this form:
https://eventespresso.com/send-login-details/
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charlobaysan
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July 29, 2016 at 5:41 am
Hi,
Thanks for the response.
1) First issue
– Like I have noted before I didn’t do any customizations on the database since i also don’t know how to do it.
2) Second Issue
– Ticket Issue is now working
– I don’t have any custom functions or hooks
Already done sending the login details
Please help. Regards
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Lorenzo Orlando Caum
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July 29, 2016 at 12:37 pm
Hello,
I haven’t seen countries with merged information before so I’m not sure how this happened.
I manually corrected the information for Australia and removed United States and Canada from the dropdown menu.
Go ahead and update your organization’s address in Event Espresso –> General Settings.
If you need to update countries in the future, then please see this tutorial:
https://eventespresso.com/wiki/change-countries-used-event-espresso/#video
—
Lorenzo
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