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Cancelled Registration Issue

Posted: February 12, 2016 at 2:36 pm

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Carl Messenger-Lehmann

February 12, 2016 at 2:36 pm

Hi
We are using paypal standard as our payment system. When I cancel the event registration on the paypal side I automatically get sent back to the website however it takes me to a page with this message:
CONGRATULATIONS
Your registration has been successfully processed.
Check your email for your registration confirmation or click the button below to view / download / print a full description of your purchases and registration information.

There is also a button ‘View Full Order Confirmation Receipt’ and that give me a pdf confirming the registration.

This is all wrong. I should not have a confirmation of registration. Although I went to the paypal page I did not enter any cc info. I just cancelled. Its supposed to push me to the Registration Cancelled or Payment Cancelled page but instead it pushed me to the Thank You page.

Can you tell me how I would change this.

Terry


Josh

  • Support Staff

February 12, 2016 at 3:39 pm

Hi Terry,

I see what you’re saying, but what it’s saying is not necessarily wrong because at that poing they did complete filling out the registration form. The receipt will also note that their registration is pending payment (unless the default registration status was changed to Approved, but that’s optional). You’ll also note that below the Congratulations message it instructs them to select a payment option next.

You can change the wording of any of the text strings in Event Espresso by following this guide:

https://eventespresso.com/wiki/how-to-change-wording-with-poedit/

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