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inside
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December 27, 2017 at 12:40 am
Hi there,
I have an issue where the number of reserved when you cancelled the registration does not match a logic value.
We have an event with 1 tickets and 10 avalable space.
* User A choose 7 tickets.
* User B choose 2 tickets.
* In the Back-end reserved tickets = 9
Till now every thing is ok but:
* User B ( 2 tickets) cancel registration.
* In the Back-end reserved tickets = 5 !!!!!!! (should be 7 tickets?)
* User A ( 7 tickets) cancel registration.
* In the Back-end reserved tickets = 0 (It’s right)
Is it logic or i miss some setting?
Also i can’t see Event Espresso > Maintenance menu (EE4 Version 4.9.53.p ).
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Josh
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December 27, 2017 at 9:12 am
Hi inside,
May I ask how exactly are User A and User B cancelling their registrations?
If the Event Espresso > Maintenance menu is missing that’s an indication that your user account is missing the capability to see the menu. If that’s the case you can restore the missing capability by logging into the website as an admin, then point the browser to this URL:
http://your-site.com/wp-admin/admin.php?page=espresso_maintenance_settings&action=data_reset
(replace your-site.com with the actual URL of your website)
Then you click on the Reset Event Espresso Capabilities button.
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inside
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December 27, 2017 at 12:15 pm
Thank you Josh,
The Event Espresso> Maintenance menu is working now a problem of capability as you said.
The User A and B cancell their registrations after choosing tickets in the attendu information page
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Josh
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December 27, 2017 at 12:23 pm
I’m afraid that didn’t answer my question. When you say they cancel their registrations are they they clicking on a link (and if so what link?), making a telephone call and requesting a cancellation, closing the browser window, or by some other means?
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inside
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December 27, 2017 at 12:58 pm
https://ibb.co/jR30sG
https://ibb.co/nQ4jKw
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Josh
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December 27, 2017 at 1:31 pm
Thank you for clarifying. I’ll send a note over to the dev team and they’ll investigate further.
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inside
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December 28, 2017 at 1:02 am
Any updates you may have would be greatly appreciated
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inside
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December 29, 2017 at 12:51 am
Any update on this request please?
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Josh
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December 29, 2017 at 7:33 am
There’s an open ticket, and the ticket needs to be triaged before it will be assigned to a developer.
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inside
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January 2, 2018 at 1:55 am
Problem solved by changing the default value of $quantity to 0 in:
EED_Ticket_Sales_Monitor.module.php file, function _release_reserved_ticket(EE_Ticket $ticket, $quantity = 0).
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Josh
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January 2, 2018 at 4:11 pm
Thanks for taking the time to report this information. I’ll pass it along to the dev team.
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