|
youngjc345
|
July 29, 2017 at 10:23 am
I deleted the payment and canceled the registrations under one main transaction, now when I try to trash the registration I get the error:
An error has occurred:
The registration for ******* could not be trashed because it has payments attached to the related transaction. If you wish to trash this registration you must first delete the payments on the related transaction.
But there are no payments attached to the transaction and all registrations have been canceled.
|
|
Tony
|
July 31, 2017 at 9:19 am
Hi there,
Can you post a screenshot of the transaction here please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
|
|
youngjc345
|
August 1, 2017 at 4:05 am
Sure.
Registration:
Transaction:
|
|
Josh
|
August 1, 2017 at 2:22 pm
Hi there,
You may need to go into the _esp_registration_payment table and look for any associated registration IDs there, then manually delete there. It seems you have a cancelled registration that was copied from an original set of registrations that were cancelled there.
|
