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David Blanchard
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November 4, 2015 at 7:30 am
Hi,
I understand EE can be configured so users can manage their own books, cancelling their place if required.
When they come to cancel their place, is it possible to display some sort of option (drop down list, checkboxes etc) to ask why they’re cancelling (and make this mandatory)?
Thanks,
David.
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Tony
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November 4, 2015 at 7:44 am
Hi David,
Are you look to use EE3 or EE4?
Currently with EE4 the users can not cancel the registration from the front end. They can view their registrations but to cancel they need to contact the event admin who can do this manually within EE.
With EE3 they do have the option to cancel the registration, however some custom development would be needed to allow the user to select a reason for the cancellation as that is not included currently.
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David Blanchard
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November 4, 2015 at 7:47 am
Hi Tony,
I was looking at 4, but the ability to cance their own events is key. I’m pleased I asked the question, even though the answer wasn’t what I was hoping for.
Thanks.
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David Blanchard
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November 4, 2015 at 7:49 am
If I do purchase EE4 do I also get access to EE3, then when the features come online I can easily migrate?
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Tony
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November 4, 2015 at 8:05 am
If you purchase an EE3 License you also get access to EE4 but not the other way around.
There is a migration path from EE3 -> EE4, once you activate EE4 it will ask if you wish to migrate your event/attendee data over from EE3.
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David Blanchard
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November 10, 2015 at 3:46 am
Thanks Tony,
Do you have an idea of when the ability to cancel their own booking will come in EE4?
Thanks,
David.
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Tony
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November 10, 2015 at 4:45 am
Hi David,
We do not have an ETA on when that feature will be available currently.
We have an open feature request for this and I will add your thread to that ticket.
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