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chefalice
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August 22, 2021 at 10:05 am
Hello! The cancellation policy that must be agreed to and checked, is not appearing and an error code is there, I can’t even find the cancellation policy, and really need this to be fixed.. please? This is the first time this issue has occurred. How and where do I create tis page?? I am not great with this stuff so please explain as if you’re teaching a chimp:) Thank you for a prompt response please?
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chefalice
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August 22, 2021 at 10:05 am
Hello! The cancellation policy that must be agreed to and checked, is not appearing and an error code is there, I can’t even find the cancellation policy, and really need this to be fixed.. please? This is the first time this issue has occurred. How and where do I create tis page?? I am not great with this stuff so please explain as if you’re teaching a chimp:) Thank you for a prompt response please?
This 534.488.myftpupload.com page can’t be found No webpage was found for the web address: https://534.488.myftpupload.com/1125-2/
HTTP ERROR 404
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Tony
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August 23, 2021 at 5:01 am
Hi there,
Looks like the site has been migrated from another server and the link wasn’t changed, did you recently have work done on the site by a developer? If not this could have been this way for a while, in any case, let’s get it fixed!
I can’t see a working cancellation policy page on your site so before we move forward on how to fix it, do you have the link for the cancellation policy on the site?
To explain a little, although Event Espresso is showing that link on the page, its just a link to (what I assume is) another page on your site that someone as set up outside of Event Espresso, so I need to know where that link should go so I can advise how to fix it.
If you go to /wp-admin/ (the Dashboard) and then go to ‘Pages’ can you see a cancelation policy pag there? Or was it a download for a say a PDF?
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chefalice
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August 24, 2021 at 7:48 am
Good Morning Tony!
I appreciate your quick reply, thank you. Yes, I recently had work done on my site, but not to that page. The Cancellation page is a page created on my website in Divi. Below are the links to the page. One is a regular link and the other is a short code link. Not sure which one you needed. Is there anything else I need to do? I am open to suggestions if you think there is a better solution for the cancellation policy. I appreciate your prompt reply, thank you!
Links:
https://www.chefalicecooking.com/policy/
https://wp.me/P9OjQr-i9
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Tony
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August 24, 2021 at 2:53 pm
Yes, I recently had work done on my site, but not to that page.
Depending on what the developer has done it may not matter which page they were working on 🙂
The Cancellation page is a page created on my website in Divi. Below are the links to the page. One is a regular link and the other is a short code link. Not sure which one you needed.
Great! Thank you
Is there anything else I need to do?
The link in use on the EE question needs to be updated and its relative straight forward to do now we know the correct address for the page.
Go to Event Espresso -> Registration Form.
Thats going to list all of the questions created within Event Espresso.
Find the Question with ID 14 (you’ll see the ID numbers on the left of the table, one for each question)
Click on the question name/title to edit that question.
In the ‘Question text’ field you want something like this:
I agree to the <a target="_blank" href="/policy/" >cancellation policy</a>
Click save and then retest another registration.
Does it work then?
The page and section you are looking for looks like this:
https://monosnap.com/file/pN2NIGpVPTPS4y5V11mHPruaC8SpxY
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