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codingforsail
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June 8, 2023 at 11:13 am
Hi,
We are currently using Event Espresso v5.0.5.
We know that for a time after a user has selected a ticket to book, the system allocates that ticket so that it can’t be purchased by another user. And you did tell me what that time was but I can’t remember. A couple of hours?
Has this time increased in the change from version 4.x to 5.x ?
Our gut feeling is that it has; I received this from my client:
“This seems to be happening regularly now. I am concerned that we may miss out on bookings as places are allocated against incomplete bookings. It is a very time consuming process to keep checking the system manually to make sure it hasn’t happened. We had a similar problem with the Safety Boat course.”
If the time has changed, is there any way to reduce it?
Thanks,
Anita
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Tony
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June 8, 2023 at 3:33 pm
Hi Anita,
The ‘session lifespan’ hasn’t changed and the default value is 1 hour.
However, what we have done is add an option within Event Espresso itself to allow you to change it.
Go to Event Espresso -> Registration Form -> Reg Form Settings.
Find ‘Session Settings’ and you’ll see a dropdown to set your desired session lifespan.
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codingforsail
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June 10, 2023 at 1:44 am
Thank you Tony. I’ve passed that information on.
Anita
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