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Melanie Levitt
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May 22, 2014 at 9:00 am
You reset our license but we are still unable to run the upgrade for jacksonartnh.com
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Melanie Levitt
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May 22, 2014 at 9:02 am
An error occurred while updating Event Espresso: Update package not available.
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Lorenzo Orlando Caum
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May 22, 2014 at 9:04 am
Please try again.
Thanks
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Lorenzo
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Melanie Levitt
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May 22, 2014 at 10:09 am
that did it thank you
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Lorenzo Orlando Caum
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May 22, 2014 at 10:18 am
Thanks for letting us know!
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Lorenzo
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Melanie Levitt
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May 28, 2014 at 7:33 pm
Once again I am unable to upgrade – I get the following error There is a new version of Event Espresso available. View What’s New with version 3.1.36.5.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
I have integrated the multiple event add on which does not seem to do a thing?! Help!
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Lorenzo Orlando Caum
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May 28, 2014 at 8:08 pm
Hello,
Did it work for you last week (https://eventespresso.com/topic/can-not-upgrade/#post-98456)?
We haven’t released a new update for the EE3 software within the past few days.
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Lorenzo
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Melanie Levitt
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May 29, 2014 at 9:46 am
It did appear to work – but I have an upgrade alert and it will not let me
We also added the multi – even add on and that does not appear to do anything at all – the login and pw combo are still there if you need to take a look at it directly
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Lorenzo Orlando Caum
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May 29, 2014 at 11:03 am
Hello,
I’ve just created a new Support License Key ending in 16. You can find it here in your account:
https://eventespresso.com/users/melanielevitt/
If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.
If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.
These steps will refresh your Support License Key for Event Espresso and enable updates.
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Lorenzo
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Melanie Levitt
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May 29, 2014 at 5:47 pm
Would this problem have some impact on mult-event sign up add on – as that does not appear to work at all?
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Lorenzo Orlando Caum
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May 29, 2014 at 6:58 pm
Hi!
The add to cart buttons will appear on the event listing page which is this one:
http://www.jacksonartnh.com/event-registration/
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Lorenzo
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