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Can I removed a Promotion Code that has been applied to a transaction?

Posted: April 29, 2024 at 10:34 am

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pathwise

April 29, 2024 at 10:34 am

I added the wrong promotion code to a transaction. Any way I can remove it?

Thank you,
Anna


Sam

  • Support Staff

    •

April 29, 2024 at 12:07 pm

Hi Anna,

I’m afraid, there is no such way to remove/change the promotion code from a transaction.
However, you can go to Event Espresso > Registrations and Cancel their registrations, then manually add in new registrations for the same event.


pathwise

April 29, 2024 at 12:54 pm

Okay! Thanks for letting me know. 🙂
The person already paid using Stripe so I don’t want to lose that Stripe transaction.


Rio

  • Support Staff

    •

April 29, 2024 at 6:15 pm

Thank you, If you need anything, feel free to let us know.

have a wonderful day.
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Updated by Rio 6 months, 4 weeks ago ago

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