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Megin Hughes
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February 19, 2019 at 2:23 pm
Hi,
Cannot access the calendar add-on settings page. Getting the “Sorry, you are not allowed to access this page” message. Any help appreciated.
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Josh
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February 19, 2019 at 2:50 pm
Hi Megin,
May I ask are you logged in as the site admin (WordPress Administrator role) when you try to view that page? If the WordPress user role is something like “Editor” or “Event Administrator” then that settings page may not be available.
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Megin Hughes
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February 20, 2019 at 6:35 pm
Hi Josh,
Yes, I am logged in as an Administrator.
Best,
Megin
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Tony
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February 21, 2019 at 6:34 am
Hi Megin,
Can you go to Event Espresso -> Maintenance -> Reset/Delete Data.
Click the ‘Reset Event Espresso Capabilities’ button only.
Can you now access the settings?
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Tony
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February 21, 2019 at 6:39 am
Actually, looking at your site it doesn’t look like the EE4 Calendar is active?
Can you go to Dashboard -> Plugins.
Do you see a plugin named ‘Event Espresso – Calendar (EE 4.3+)’ listed there?
What specific version number is it? – https://monosnap.com/file/Wy5ay8DKnY82VYhaxooQ6Mw2U79NWj
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Megin Hughes
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February 24, 2019 at 2:50 pm
Hi Tony,
Thanks, this has been resolved. Somehow when working on the staging site I uploaded the EE3 version rather than EE4. Apologies!
Megin
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