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Greg Davis
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March 1, 2013 at 7:56 am
I am trying to understand why my client’s event calendar is showing images on all browsers except IE8. The page is: https://kennett-design.com/calendar/
Is there something wrong in the way it is setup? How can I get the calendar images to appear for the IE8 browser?
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Josh
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March 1, 2013 at 12:23 pm
Hi Greg,
This might be related to the error I’m seeing about the SSL Certificate not matching the domain:
screenshot
You could fix that, or set the calendar page to not be forced to load as https and see if that makes a difference. From what I remember though is the calendar images are only supported in versions of IE of 9 or higher.
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Greg Davis
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March 1, 2013 at 12:35 pm
Thanks Josh. Question – which operating system are you using when you produced that SSL Certificate message? Was it with Windows XP by chance?
This site SSL certificate is installed correctly, but I have found that WinXP and Vista doesn’t recognize a new method of using SNI (which allows for more than one certificate to be installed on a single IP address) so I’m working on getting a dedicated IP address to use.
I’ll let you know if the calendar images are still a problem after that is done.
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Josh
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March 1, 2013 at 5:44 pm
It was WinXP.
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Greg Davis
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March 4, 2013 at 6:23 am
Looks like the calendar thumbnail issue is not a SNI or WinXP issue. The site has been upgraded so that it is using a dedicated IP address now but the calendar thumbnails still do not appear. I am running IE 8 with Windows 7.
Shouldn’t the calendar thumbnails be visible with this configuration? This is a very common and popular setup.
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Chris Reynolds
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March 5, 2013 at 1:40 pm
Event Espresso does not support out of date browsers.
Our Products support all modern web browsers (PC & Mac) including (but not limited to) Firefox®, Safari, Google® Chrome, Opera & Internet Explorer. While we strive to give every Product a seamless near-identical experience across each of these browsers, it is impossible to compensate for the lack of web standards support (relating to XHTML & CSS) in some of these browsers; particularly with Internet Explorer. As such, we support one version behind the current version of each major browser.
https://eventespresso.com/faqs/supported-web-browsers/
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Greg Davis
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March 5, 2013 at 1:45 pm
So based on your quoted policy, IE 8 should still be supported correct?
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Josh
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March 5, 2013 at 2:30 pm
Hi Greg,
The policy suggests that we support the current and one version behind it. IE10 is the current version of Internet Explorer, and IE9 is one version behind.
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Greg Davis
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March 5, 2013 at 2:49 pm
Ah… and I see that just 1 week ago IE 9 even became available to Windows 7. So while obviously many users are still not even off of WinXP (like yourself Josh) it’s not a question of market share that drives support only version numbers.
I understand the difficulty of supporting multiple versions, but there is also a large client base that is impacted. Seems like there should also be consideration in terms of market share penetration in the support equation.
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Josh
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March 5, 2013 at 3:39 pm
Hi Greg,
Where did you get the information about IE9 on Windows7 being released 1 week ago? It’s been available for almost two years. Maybe you meant IE10.
I should clarify that I’m on a mac, and I have virtual machines set up for testing IE. I generally use XP to test IE8, and Windows 7 to test IE9. Windows XP users cannot upgrade to IE9, but Vista and Win7 users can, so it sort of made sense to set up my test machines accordingly.
The general calendar will display in IE8 in standards view, so someone on Windows XP that is not using a modern browser like Chrome or firefox, (they’re on IE8) will still be able to click on events and register for them from the calendar. It’s a baseline of usable functionality. The user experience on the more modern browsers is enhanced with the thumbnails.
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