Support

November 15, 2013 at 11:39 am

Hi Robin,

It depends on what’s causing the issue. Can you post a link to the calendar page so we can take a look?

If it’s something that you would rather have support staff go in and troubleshoot and fix outside of the support forums, we also offer priority support options:

https://eventespresso.com/product/priority-support-tokens/

November 22, 2013 at 2:42 pm

Hi there,

This looks like an issue that’s happening in other browsers too. The Calendar’s JavaScript is getting spit out on the page instead of being rendered.

The first thing I would check is make sure that the shortcode that is on the calendar’s page isn’t wrapped in any other tags. If you go in to edit that page and the page editor is in text mode, can you see if there are any other tags before or after the calendar shortcode?

November 22, 2013 at 3:37 pm

Hi there,

I checked again and the page will not load up in chrome at all, but it will in Firefox, but it displays part of the JSON array that normally the calendar would use to pull in event data.

My guess is that there is something in the descriptions of one or more of these events that is causing this. Or a plugin or a theme function is altering the content of the events.

To narrow things down a bit, I looked at the source of the page and it appears that the calendar is stopped when it tries to load up the event with the id of 56.

That’s this one:

http://neurosculptinginstitute.com/event-registration/?ee=56

You can do a quick test to see if it’s something in that events description by going in to edit that event and placing a more tag at the top of the description, or by temporarily removing the content from that event.

Can you see if that helps?

November 25, 2013 at 10:11 am

Hi there,

I looked a little deeper into this site by viewing the source of the pages and it appears it’s been hacked.

If you ping the xmlrpc file on your server at:

http://neurosculptinginstitute.com/xmlrpc.php

you’ll see one example of where the scripts are running. If those are getting injected into the calendar page it’s likely what’s breaking the calendar.

A good start to getting this cleaned up would be to run the Sucuri scanner:

http://sitecheck.sucuri.net/scanner/

November 27, 2013 at 12:02 pm

Cleaning up the hack certainly did help. I couldn’t load up the calendar in any browser before. Now it loads for me in all of them, included IE.

Here’s a screenshot of your calendar in IE.

What you’ll want to do is make sure that IE’s compatibility mode is disabled for that page. There’s a meta tag you can put in the head of the document that will switch IE back to standards mode in cases where someone has enabled compatibility mode.

Here’s a post that has some information about the meta tag that IE will use to disable compatibility view:

http://twigstechtips.blogspot.com/2010/03/css-ie8-meta-tag-to-disable.html