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Laurita Winery
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April 12, 2016 at 8:42 pm
After updating to WordPress 4.5 and updating my theme, along with other plugins, the [ESPRESSO_CALENDAR] shortcode is no longer producing a calendar. There are JavaScript errors in Firebug’s console, but of course none of them make any sense to me.
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Laurita Winery
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April 12, 2016 at 8:48 pm
WordPress Version:
4.5
PHP Version:
5.4.40
MySQL Version:
5.5.48
Event Espresso Version:
4.8.40.p
WordPress Address (URL):
http://lauritawinery.com
Site address (URL):
http://lauritawinery.com
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Lorenzo Orlando Caum
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April 13, 2016 at 4:35 am
Hello,
I checked the events calendar add-on on a couple of our test sites and it appears to load without any issues.
I browsed to your events calendar page but I’m not seeing the JS error. This is what I see:
http://cl.ly/21383T1B1021
Have you made any other changes since yesterday evening?
—
Lorenzo
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Laurita Winery
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April 13, 2016 at 6:46 am
I’m fairly certain that this issue I’m having isn’t limited to EE since my Revolution Slider has gone missing from the homepage as well, with the same error you’ll see here: http://grab.by/PrTg
The theme creators just released an update, but it didn’t fix the problem. I’m hoping you might have something for me.
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Josh
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April 13, 2016 at 7:22 am
Hi Jason,
When you update to the new version of WordPress, it includes an updated version of the jQuery library. It appears that your theme’s scripts need to be updated a bit so they’re compatible with the new library. In their current state, they’ll throw the errors in the console that you’re seeing, and JavaScript further down the page (like the calendar) will not be rendered.
Here are a few examples:
in /wp-content/themes/agritourismo-theme/js/scripts.js on line 321 it has this:
jQuery(document).on("click", "a[href=#gal-next]", newElements,
that can be changed to be:
jQuery(document).on('click', 'a[href="#gal-next"]', newElements,
as well as on line 337:
jQuery(document).on("click", "a[href=#gal-prev]", newElements,
can be changed to be:
jQuery(document).on('click', 'a[href="#gal-prev"]', newElements,
You’ll note that in the changed code, the change to single quotes and the added double quotes around #gal-next and #gal-prev.
After those are fixed you may see new errors in the console, and if you do, you can apply further fixes.
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Laurita Winery
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April 19, 2016 at 6:34 am
My developers were able to get the calendar back, thank you. The Revolution Slider that had gone missing is also back. We also noticed (and have since fixed) that the “Toggle Menu” button on mobile wasn’t working.
One last issue though that I’m hoping you can advise on:
The “print tickets” link in the email that people get is bringing them to the homepage, with no way to actually retrieve their tickets.
I’m also not seeing anywhere in the EE admin area where I can view their tickets myself. I feel like I used to be able to do that, and print to PDF if I had to send them that way.
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Josh
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April 19, 2016 at 7:55 am
Can you check to see if the ticketing add on plugin is activated, and the ticket message type is enabled?
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Laurita Winery
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April 19, 2016 at 8:21 am
Activated, yes. Ticket message type enabled? Where do I do that?
http://grab.by/PAmu
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Tony
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April 19, 2016 at 8:31 am
Hi Laura,
Go to Event Espresso -> Messages -> Settings
Select the HTML settings and check Ticket is in the Active Message list – http://take.ms/3npS9
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Laurita Winery
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April 19, 2016 at 8:39 am
It was not. Is now. Do I have do anything else? Seems to be working.
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Tony
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April 19, 2016 at 8:44 am
No that should be it.
You can check for other inactive messengers within that section and make sure that only messengers you expected to be disabled are just to be sure.
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Laurita Winery
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April 21, 2016 at 5:25 pm
It doesn’t seem like the ticket emails are sending… we’ve gotten a bunch of people writing to us asking if their registration confirmations are enough. Is there a way to force resend the ticket email?
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Lorenzo Orlando Caum
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April 22, 2016 at 5:45 am
Hello, you can use the batch email option to send out a message.
Go to Event Espresso –> Events. Then hover over the name of an event and then click on Registrations.
On the next page, select your registrants that you want to notify and then scroll down and click on the batch email button. Then you can add a brief message like this and then send:
Hello [RECIPIENT_FNAME],
How are you today?
Please follow this link to get your ticket: [RECIPIENT_TICKET_URL]
Let me know if I can do anything else for you.
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Lorenzo
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