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Martha Sullivan
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August 30, 2013 at 11:34 am
WordPress Version: 3.5.1
PHP Version: 5.2.17
MySQL Version: 5.1.62
Event Espresso Version: 3.1.32.P
WordPress Address (URL): http://www.floridapubliclibrary.org/programs/calendar
While adding events yesterday, the event calendar disappeared. After each event added, we would view the calendar to see how it looked. But at one point, after adding a normal event, we looked again, but the calendar had simply disappeared. Please let us know what we can do to troubleshoot and restore our calendar. Thank you.
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Jonathan Wilson
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August 30, 2013 at 3:37 pm
Hello Susannah,
Did you happen to install any new plugins or a new theme while setting up your events? If so, active those and see if the calendar comes back.
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Josh
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August 30, 2013 at 4:07 pm
I checked your calendar page and it appears that the calendar shortcode is not parsing. If this started happening after an event was added to the system it may be one of two things:
1) There is some content in an event that is causing the calendar to not load up.
2) It’s hitting a query limit where the server stops processing the calendar before it can load up.
#2 may be resolved by updating to the latest version of the calendar add-on (we’ve added a few improvements to squeeze some efficiency out of it).
#1 can be troubleshot by checking the events that were added to see if there is anything out of the ordinary in the event content; The server’s error logs can also be checked too.
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Martha Sullivan
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September 4, 2013 at 10:17 am
-No new plug-ins or themes have been installed.
-Updated to latest version of EE.
-Removed all events added the day the calendar disappeared, but calendar did NOT come back.
-Deleted 5 active events for November and calendar came back.
-Added a new active event, the calendar disappears. Deleted same event, the calendar came back.
-Permanently deleted all of 2012 events and deleted all events up to July 2013.
-Added a new DRAFT (not active) event, the calendar is still there. When we changed that same event to ACTIVE, the calendar disappeared.
-When we delete any active event, the calendar comes back, but when we add any active event, the calendar disappears. So we are not able to add any new active events now.
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Sidney Harrell
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September 4, 2013 at 12:31 pm
What version of the Events Calendar add-on are you using? The current version is 2.0.6.2. I checked your calendar page, and it is running 180 database queries, which is probably near the limit. You can reduce that number considerably if you turn off registration limit checking on the calendar.
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Martha Sullivan
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September 6, 2013 at 12:11 pm
We are using version 2.0.6.2 for the Events Calendar. I did turn off the registration limit checking on the calendar (under Calendar Settings, I changed “Display Attendee Limit” to NO. Unfortunately, it did not fix the problem. Before I can add a new event to the calendar, I have to delete another active event. This is not working for us. Hope you can help.
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Josh
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September 6, 2013 at 12:57 pm
Can you try changing the shortcode on the calendar page to say:
[ESPRESSO_CALENDAR show_expired=”false”]
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Martha Sullivan
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September 9, 2013 at 10:48 am
Our current calendar page:
[raw] [ESPRESSO_CALENDAR show_expired=false] [/raw]
I did put the word (false) in quotes, but it didn’t fix the problem.
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Josh
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September 9, 2013 at 11:08 am
Hi Susannah,
It looks fine from our end:
screenshot of your calendar
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Martha Sullivan
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September 9, 2013 at 12:08 pm
PLEASE READ THRU THIS ALL the Way Through:
Today the Calendar looks fine, but my client cannot add a single additional item or it will disappear again. Have been using this program for quite some time, changed nothing except to add events: we checked system , code wrappers, updated everything. Is it time to JUMP SHIP from Event Expresso?
My client, a local library, has a very reasonable number of events, but finds this specific calendar disappearing issue a big problem.. they are 100% stuck.
It’s not workable. They and we have DONE ALL YOU SUGGESTED..
So..what’s next Josh?
Care to log in and take a look around? They’d appreciate this a lot.
Many thanks!
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Josh
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September 9, 2013 at 12:24 pm
I’m sorry, I did read through your entire thread. Several times.
How many events are in the system? How much memory is allotted for PHP?
The server seems to be hitting a query limit. This can be resolved by contacting the host to allow for more memory/a higher query limit -or- reducing the amount of queries the calendar uses. One way to reduce this is by turning off some of its features like category colors, tooltips, or event times.
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Martha Sullivan
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September 9, 2013 at 1:23 pm
Sorry.. your email saying it looks fine.. figured you didn’t see the entire sad thread.
We are the host, there is more than enough memory.
How many is too many for Event Espresso please?
Do have an estimate number for them? T
hey cannot turn off color or times or basic information.. already turned off.. cannot add a single additional event without it malfunctioning.
Display Attendee Limit is already off.. ideas,.. please…
Care to log in and see this for yourself? It’s a local library.. this should be able to work for their needs, I would think..
Thank you!
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Josh
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September 9, 2013 at 1:42 pm
How many is too many for Event Espresso please?
There are many factors.
Since you are the host, how much memory is being allocated to PHP? Sidney mentioned earlier that the calendar page was using 180 queries at that time. Now it’s using 104, which is much lower.
Have you looked at the event information they are trying to add? Is there content being added to the event that looks out of place like a shortcode from another plugin or theme? Are there images being added to the event’s description and if so, are there any SEO plugins that are active that change the links to these images?
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Martha Sullivan
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September 9, 2013 at 1:49 pm
Josh, I have been putting a lot of media pictures in the event descriptions. I removed many of them that were not necessary and it looks like the calendar issue is fixed! Thank you so much. It was frustrating. Thanks for hanging in there with us.
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Josh
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September 9, 2013 at 2:36 pm
That’s good to know.
One thing that can happen is if there are images in the event’s description and there’s an SEO plugin installed that alters the image links it can have an affect on the calendar too.
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