Support

January 19, 2017 at 8:33 am

Hello,

Buying more than one ticket the Registration only allows one name to be used across all tickets.

This element, and others listed below, demonstrate that this process is unfinished to my client who is using Event Espresso on their site I’m developing and managing.

This may seem like a perfection issue. Me and my client believe it is not, but that there needs to be more work done on this registration and confirmation piece of Event Espresso.

IMPORTANT NOTE: Uses of ALL CAPS in this post are not yelling.They are for emphasis only.

Here are the steps I used:

1. Click the button “Add to Event Cart”

(which for grammar, and user perspective, should read “Add Event to Cart”
Users don’t care what the name of the cart is “Event Cart”
they care about adding the event to the cart)

2. Click the button “Proceed to Registration”

3. Enter the details for the box labelled Attendee 1

(I see no indicator for editing/adding any other attendees!
I only see the next option is to Click the button “Proceed to Finalize Registration” which makes it seem to the user that they will not be able to add names and emails for Attendee 2, Attendee 3, …)

4. Click the button “Proceed to Finalize Registration”

5. The finalize registration happens and I get a congratulations/confirmation screen that puts Attendee 1 name on ALL tickets!

Note: at the lower right of the screen, (in TINY TINY TINY nobody can read it text), is a link “Click here to edit All Attendee Information,” which IMPLIES that the user can edit the information for all attendees. I clicked there and It only allows editing Attendee 1.

Also, under the top listing of each repeated listing of Attendee 1, there is a link “edit info” (again so tiny it can’t be seen), but it also only allows editing Attendee 1.

And the killer is that under each listing there is a link to “resend email” — I have to ask the question. IF the same Attendee 1 is listed multiple times, why would there need to be a link to resend the email to the same Attendee 1 each time? Instead this should resend the link to each specific and unique Attendee x. The page before this should allow a unique name and email for each attendee, WITH the option to use the same attendee info for all attendees (the way ecommerce checkouts allow you to ship to a different address than the billing address). And lastly, if a user chooses the option of using the same attendee for all tickets, then on the next screen is should not show the same attendee multiple times, each with a resend email link. Instead it should show the attendee once, with the appropriate links once, and all of the Reg Codes either stacked in their box, or comma delimited in their box in the table.

My client (and I) want the user to be able to enter names AND ESPECIALLY EMAIL ADDRESSES 🙂 🙂 🙂 for all the other attendees on this purchase.

EVERY site owner should DESIRE the ability for the clean presentation and use of this, and especially the ability to capture multiple email addresses!

Thank you,

Chris