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president-il-iaai
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September 19, 2016 at 11:21 am
Hello guys,
My client Craig clicked on this week’s event. He has 154 registrants for the September event. He sent a bulk email. Many of the registrants for the September conference had also attended previous conferences. Each registrant that had registered for previous events received a link to the PREVIOUS events. So when Craig started getting complaints he could successfully “Resend Ticket Notice”.
I very carefully checked with him that he actually selected the September event, and THEN reviewed the Registrations. I thought he might have simply selected all the registrations since they started Event Espresso. He explained that he selected the event first and send only to that group.
He says it seems that just the people that had a previous registration experienced the problem. We are further testing this but want to get your input.
Thanks,
Dave Knoerr for Craig Burgess
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Tony
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September 20, 2016 at 3:08 am
Hi Dave,
Which version number of EE4 are you currently using?
Which shortcode/link within the message was for the previous registration they made?
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president-il-iaai
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September 20, 2016 at 2:36 pm
Hi Tony,
Event Espresso 4.8.33.p
And we are using the default link that comes when you click on send a message from the event.
We click Events
We select the latest event
Clicked Contacts
Selected all (155 registrations)
Click Send Batch Email
Select Template: New Custom Template
Your system puts in the short code: Here’s your ticket link: [RECIPIENT_TICKET_URL]
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Josh
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September 21, 2016 at 10:43 am
Hi Dave,
The issue you report here was actually fixed in version 4.8.36. So if you intend on sending more newsletters that include ticket links, your way forward is update your site to have the latest version of EE4.
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president-il-iaai
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September 21, 2016 at 7:40 pm
Josh, thank you for the info. I just updated the EE version and Craig will be sending out another bulk email tonight.
Thanks again,
Dave Knoerr
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Tony
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September 22, 2016 at 6:19 am
Please do let us know if you run into any problems with this batch.
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president-il-iaai
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September 23, 2016 at 9:08 am
Now we have a new issue. After updating to EE newest version, I attempted a batch email send and it failed. I got an error message saying a database error has occurred. Turn on WP_DEBUG for more information. Our event is 2 days away and I need to email all registrants before Sunday. HELP!
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Tony
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September 23, 2016 at 9:09 am
Try sending a smaller batch of messages, say 30 in one go, does it send then?
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president-il-iaai
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September 23, 2016 at 9:18 am
Tony Warwick-
I sent a batch email to 30 registrants and I did not get an error message. However, I will need to check with a few of them to see if they got an email with the correct ticketing info.
Craig
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president-il-iaai
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September 23, 2016 at 9:35 am
Well, it’s been about 10 mins and 1 of the 5 registrants has reported back that they DID NOT receive an email.
Craig
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president-il-iaai
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September 23, 2016 at 9:47 am
Tony or whomever, could you possibly login to our account and see what’s going on, please?
Craig
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president-il-iaai
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September 23, 2016 at 10:09 am
Tony-
I checked with 6 of the 30 batch email recipients. 3 said they got the email, 2 said they did not, and 1 hasn’t responded. Seems selective.
Craig
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Josh
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September 23, 2016 at 1:15 pm
Hi Craig,
You can check the Event Espresso > Messages > Message Activity table to see which emails got sent. As you are probably aware, it’s possible to send out an email, and when it’s an automated email, sometimes spam filters will catch them before they make it into an inbox.
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