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Bug with Button "Event Registration CSV Report"

Posted: March 7, 2016 at 6:57 am

Viewing 52 reply threads


Cod106

March 7, 2016 at 6:57 am

Hi,

When I click on button “Event Registration CSV Report” I have this bug :

Fatal error: Wrong parameters for Exception([string $exception [, long $code [, Exception $previous = NULL]]]) in /var/www/www.***.ch/wp-content/plugins/event-espresso-core-reg/core/EE_Error.core.php on line 82

Why ? Can you help me?

Thanks

Olivier


Josh

  • Support Staff

March 7, 2016 at 8:42 am

Hi Olivier,

Can you find the PHP version that’s running on your site? If the PHP version is below 5.3 you’ll need to upgrade to a newer version of PHP.


Cod106

March 7, 2016 at 8:55 am

My version is 5.4, so what I need to do? Thanks


Josh

  • Support Staff

March 7, 2016 at 9:29 am

Hi Olivier,

It will help if we can add some debug code to your site and log a stack trace. If possible, can you please send WordPress admin level log in credentials and working FTP/SFTP credentials via the contact form on this page:

https://eventespresso.com/send-login-details/


Josh

  • Support Staff

March 7, 2016 at 12:48 pm

The bug is actually an issue with your server configuration. I see that you have some of the folders in wp-content/uploads set to 777 (not recommended).

I added the following to the wp-config.php file to suppress the errors on your site:

@ini_set( 'display_errors', 0 );

You’ll find that now the CSV reports will generate as expected.


Cod106

March 9, 2016 at 7:11 am

Thank you very much.

I have a other question: I’m creating a website for a driving school. Is it possible that a student could only register himself and not for some of his friends ?
It means to not give him the possibility to register more than 1 seat.


Cod106

March 9, 2016 at 7:17 am

And I can to use date time 24 h ? because I use this EE4 in switzerland?

The following date time “9 March 2016 14 h 16 min” ( j F Y G \h i \m\i\n ) is difficult to be properly parsed by PHP for the following reasons:

There is a time format for 12 hour time but no “a” or “A” to indicate am/pm. Without this distinction, PHP is unable to determine if a “1” for the hour value equals “1pm” or “1am”.

Please note that your date and time formats have been reset to “F j, Y” and “g:i a” respectively.


Josh

  • Support Staff

March 9, 2016 at 7:46 am

Is it possible that a student could only register himself and not for some of his friends ? It means to not give him the possibility to register more than 1 seat.

You edit your event and change Maximum number of tickets allowed per order for this event: to 1.

And I can to use date time 24 h ?

You can use the 24 hour format by going to WordPress > Settings General and change the Time Format setting to be H:i.


Cod106

March 9, 2016 at 7:52 am

Thank you you have a very good solution (EE4) and your Support is very top. 🙂


Cod106

March 9, 2016 at 7:55 am

How I need to proceed if I have a lesson on two day for example:

Monday March 29 from 09:30 to 16h00 and Tuesday March 30 from 09:30 to 16h00 but it the same class.

The price CHF 160 is for the same cours

http://cod106.fantomas.zsite.ch/listes-de-cours/cours-premiers-secours-no-82016/


Cod106

March 9, 2016 at 7:58 am

And how I can’t to develop my profil WP, I want that all subscriber can to can change all this new field:

Titre (Madame/ monsieur)
Prénom
Nom
Date de naissance
Rue et numéro
Code postal
Localité
Téléphone fixe
Téléphone portable

????

Thanks


Josh

  • Support Staff

March 9, 2016 at 9:13 am

Hi Olivier,

How I need to proceed if I have a lesson on two day for example:

You can add an additional datetime for that ticket.

And how I can’t to develop my profil WP, I want that all subscriber can to can change all this new field:

I’m not exactly sure what you’re asking here, but I can tell you that Event Espresso doesn’t add most of those fields to a WordPress User Profile. If you’re using the WP User Integration add-on and are looking to make it so logged in users have those fields autofilled on later registration forms (while logged into the site), there’s some code you can add to the site that will handle that:

https://github.com/eventespresso/ee-code-snippet-library/blob/master/checkout/mn_wp_user_addon_save_custom_answers_too.php
and
https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wp-user/jf_filter_address_answer_for_wpuser.php

You can add both of the above to a functions plugin or into your WordPress theme’s functions.php file.


Cod106

March 9, 2016 at 9:20 am

Thanks I need to add now.

Last question for today: I add this shortcode [ESPRESSO_MY_EVENTS] on this page http://cod106.fantomas.zsite.ch/se-connecter/ and I can’t to see anything. I have a white page Why?

I’m connect and I have a ticket for a course.

Thanks


Josh

  • Support Staff

March 9, 2016 at 10:51 am

A white page usually indicates a PHP error, and typically that can happen if your server is running low on memory. Your PHP error log may have the exact error, but you can bump the memory available for WordPress and that may help.


Cod106

March 9, 2016 at 12:11 pm

My memory limit before I change:

PHP Version : 5.4.45-0+deb7u2 / 64Bit OS
Memory limit : 128 MB
Memory usage : 62.68 MB

After I added this line on wp-config.php

define(‘WP_MEMORY_LIMIT’, ‘256M’);

PHP Version : 5.4.45-0+deb7u2 / 64Bit OS
Memory limit : 256 MB
Memory usage : 62.67 MB

I see no change on this page:http://cod106.fantomas.zsite.ch/se-connecter/

What I need to do?


Lorenzo Orlando Caum

  • Support Staff

March 9, 2016 at 1:13 pm

Hello, I see a login prompt on the page that you shared:

http://cl.ly/1w001r1p3c3A

Does anything appear there if you temporarily switch to a default WP theme like Twenty Fifteen?


Lorenzo


Cod106

March 10, 2016 at 9:13 am

Hi,

I check this few minute.

Other question, why the pictures are not display on the invoice: Like this image for Date/Time, Venue, etc

Like of picture
http://cod106.fantomas.zsite.ch/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/clock-16×16.png

Thanks


Cod106

March 10, 2016 at 9:17 am

For your question Lorenzo:

Does anything appear there if you temporarily switch to a default WP theme like Twenty Fifteen?

The page display this with Twenty Fifteen:

What I need to do now?


Cod106

March 10, 2016 at 9:20 am

Sorry for this question it’s ok. I resolve the problem. (event-espresso-decaf)

Hi,
I check this few minute.
Other question, why the pictures are not display on the invoice: Like this image for Date/Time, Venue, etc
Like of picture
http://cod106.fantomas.zsite.ch/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/clock-16Ă—16.png
Thanks


Josh

  • Support Staff

March 10, 2016 at 9:35 am

That’s usually caused by a server setting or if you have a security plugin activated, it’s not allowing the server to read those image files.


Cod106

March 10, 2016 at 9:39 am

Which server setting? Because I not have a security plugin.


Lorenzo Orlando Caum

  • Support Staff

March 10, 2016 at 10:30 am

Hello,

You have a support license so you have access to the regular version of Event Espresso 4.

Event Espresso 4 decaf is the free version and has less features.

Deactivate and remove Event Espresso 4 decaf. Then download a fresh copy of Event Espresso 4 from your account page and upload and activate it to your site.

Then please share feedback on if the page works on Twenty Fifteen.

Thanks


Lorenzo


Cod106

March 10, 2016 at 10:34 am

For your question Lorenzo:
Does anything appear there if you temporarily switch to a default WP theme like Twenty Fifteen?
The page display this with Twenty Fifteen:

What I need to do now?


Cod106

March 10, 2016 at 11:17 am

Hi,

Is it possible to synchronize the fields of the “Personal information form” with the Contact list (Event Espresso/Registration/Contact list)?

I want to be able to see all the fields of the personal information form into this contact list and that, if there we make a change in the personal information form, the change will be automatically updated in the Contact. list.
See below the 2 pictures


Lorenzo Orlando Caum

  • Support Staff

March 10, 2016 at 1:06 pm

Hello, it looks like their is an error occurring on your page.

For your other question, we can look at this after we resolve the original issue. It would be best to create a new support for any new issues that have not been already mentioned here in this support post and we’ll be sure to help you get back on track.

Otherwise there may be some confusion.

So back to the page with blank appearing, could you temporarily turn on WordPress debugging by adding the macro in the following link to your wp-config.php file?

https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php

The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.

Then please try to trigger the error and you should see something on the screen. Could you copy and paste that here into a reply?

If you do not see an error on your screen, then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):

/wp-content/debug.log

You should see an error recorded within the file. Please copy and paste that here in a reply.

Then go ahead and deactivate WordPress debugging by removing the macro that was recently added or setting it to false and saving changes:

https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850

—
Lorenzo


Cod106

March 11, 2016 at 3:27 am

OK sorry, so for the first question:

I dont have time to see the display bug but if I use firebug I have this:

<br />
<b>Notice</b>:  wp_enqueue_style was called <strong>incorrectly</strong>. Scripts and styles should not be registered or enqueued until the <code>wp_enqueue_scripts</code>, <code>admin_enqueue_scripts</code>, or <code>login_enqueue_scripts</code> hooks. Please see <a href="https://codex.wordpress.org/Debugging_in_WordPress">Debugging in WordPress</a> for more information. (This message was added in version 3.3.) in <b>/var/www/www.cod106.ch/wp-includes/functions.php</b> on line <b>3792</b><br />
<br />
<b>Strict Standards</b>:  Redefining already defined constructor for class wp_memory_usage in <b>/var/www/www.cod106.ch/wp-content/plugins/wp-memory-usage/wp-memory-usage.php</b> on line <b>39</b><br />
<!DOCTYPE html>
<!--[if IE 8]> <html class="no-js lt-ie9" lang="fr-FR"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="fr-FR"> <!--<![endif]-->

<head>
	<meta charset="UTF-8">
	<title>Se connecter |  Auto-Ă©cole Cod 106</title>
	<meta name="viewport" content="width=device-width, initial-scale=1.0">
	<link rel="pingback" href="http://cod106.fantomas.zsite.ch/xmlrpc.php" />
	<link rel="alternate" type="application/rss+xml" title="Auto-Ă©cole Cod 106 &raquo; Flux" href="http://cod106.fantomas.zsite.ch/feed/" />
<link rel="alternate" type="application/rss+xml" title="Auto-Ă©cole Cod 106 &raquo; Flux des commentaires" href="http://cod106.fantomas.zsite.ch/comments/feed/" />
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<link rel='stylesheet' id='espresso_multi_event_registration-css'  href='http://cod106.fantomas.zsite.ch/wp-content/plugins/eea-multi-event-registration/css/multi_event_registration.css?ver=4.4.2' type='text/css' media='all' />
<link rel='stylesheet' id='ees-my-events-css'  href='http://cod106.fantomas.zsite.ch/wp-content/plugins/eea-wp-user-integration/assets/css/ees-espresso-my-events.css?ver=2.0.10.p' type='text/css' media='all' />
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	.colour {color:#009dd4; } 
	 
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<b>Fatal error</b>:  Uncaught exception 'EE_Error' with message 'Une tentative d'accès et / ou écrire dans un fichier sur le serveur n'a pas pu être terminé en raison d'un manque de pouvoirs suffisants.' in /var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php:103
Stack trace:
#0 /var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php(414): EEH_File::_get_wp_filesystem('/var/www/www.co...')
#1 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/EES_Espresso_My_Events.shortcode.php(300): EEH_File::is_readable('/var/www/www.co...')
#2 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/EES_Espresso_My_Events.shortcode.php(392): EES_Espresso_My_Events->_get_template_info('event_section')
#3 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/EES_Espresso_My_Events.shortcode.php(201): EES_Espresso_My_Events->_get_template_args(Array)
#4 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/ in <b>/var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php</b> on line <b>103</b><br />


Cod106

March 11, 2016 at 3:38 am

OK sorry, so for the first question:

I dont have time to see the display bug but if I use firebug I have this:

<b>Notice</b>: wp_enqueue_style was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in <b>/var/www/www.cod106.ch/wp-includes/functions.php</b> on line <b>3792</b><br />
<br />
<b>Strict Standards</b>: Redefining already defined constructor for class wp_memory_usage in <b>/var/www/www.cod106.ch/wp-content/plugins/wp-memory-usage/wp-memory-usage.php</b> on line <b>39</b><br />
<!DOCTYPE html>
<!–[if IE 8]> <html class=”no-js lt-ie9″ lang=”fr-FR”> <![endif]–>


Cod106

March 11, 2016 at 3:41 am

Sorry When I Press on submit the message dont send. But See now it’s working 3 times. Sorry It’s the same


Tony

  • Support Staff

March 11, 2016 at 4:08 am

Hi Oliver,

When posting more than say 10 lines of code, please use a service such as http://pastebin.com/ to post your code, then post the url for the code here so we can view it, or create a https://gist.github.com/ and again post the url for that.

The forum adds styling and hard to read with many lines.

The important information from the above is this error:

<b>Fatal error</b>:  Uncaught exception 'EE_Error' with message 'Une tentative d'accès et / ou écrire dans un fichier sur le serveur n'a pas pu être terminé en raison d'un manque de pouvoirs suffisants.' in /var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php:103
Stack trace:
#0 /var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php(414): EEH_File::_get_wp_filesystem('/var/www/www.co...')
#1 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/EES_Espresso_My_Events.shortcode.php(300): EEH_File::is_readable('/var/www/www.co...')
#2 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/EES_Espresso_My_Events.shortcode.php(392): EES_Espresso_My_Events->_get_template_info('event_section')
#3 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/EES_Espresso_My_Events.shortcode.php(201): EES_Espresso_My_Events->_get_template_args(Array)
#4 /var/www/www.cod106.ch/wp-content/plugins/eea-wp-user-integration/ in <b>/var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php</b> on line <b>103</b><br />

Event Espresso can not read template files from within its own directory due to permissions set on your server. I would recommend contacting your host and have them check over the permissions set. Specifically for the directory/files within /wp-content/plugins/

(Note I will remove the duplicate posts above 🙂 )


Cod106

March 11, 2016 at 4:25 am

What I need to ask exactly to the host?

Thanks


Josh

  • Support Staff

March 11, 2016 at 9:57 am

You can ask them to verify that the file and folder permissions are set up correctly for the directories and files within /wp-content/plugins/ for the server. It should not be necessary to set folders to 777, and they may be able to fix that.


Cod106

March 14, 2016 at 8:52 am

Hi, I ask the host like you tell me and he told that:

There is no record or file can not be read by WordPress; everything is at least ‘read for all’.
Attached is the detailed content of wp-content / plugins /

http://pastebin.com/1dPQL9kq

What I need to do now?

Thanks

Olivier


Josh

  • Support Staff

March 14, 2016 at 4:52 pm

Did you show them the fatal error that Tony highlighted? The reason there’s an error is because the file permissions aren’t allowing Event Espresso to read templates from its own directory.


Cod106

March 16, 2016 at 12:12 pm

The host send me this Unfortunately, the error message does not contain the full path of the file that is the problem, just “/var/www/www.co…”

In what I gave you yesterday, it is clear that no files in wp-content / plugins / is forbidden reading for WordPress. Maybe he tries to read a file that does not exist?

In the state, there is nothing more that we can do.

What I need to do now?

Thanks


Josh

  • Support Staff

March 16, 2016 at 12:44 pm

I can advise to move to a different host. The error message included the full path and a stack trace.


Cod106

March 16, 2016 at 12:50 pm

OK but I can. Can you send me all the path erreur.

Thanks


Josh

  • Support Staff

March 16, 2016 at 12:54 pm

The error and stack trace was posted in the above comment:

https://eventespresso.com/topic/bug-with-button-event-registration-csv-report/#post-196075


Cod106

March 16, 2016 at 1:01 pm

OK But we can’t to see all the path see the last line:

EEH_File::_get_wp_filesystem(‘/var/www/www.co…’)

<b>Fatal error</b>: Uncaught exception ‘EE_Error’ with message ‘Une tentative d’accès et / ou Ă©crire dans un fichier sur le serveur n’a pas pu ĂŞtre terminĂ© en raison d’un manque de pouvoirs suffisants.’ in /var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php:103
Stack trace:
#0 /var/www/www.cod106.ch/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php(414): EEH_File::_get_wp_filesystem(‘/var/www/www.co…’)


Josh

  • Support Staff

March 16, 2016 at 1:14 pm

May I ask why does the full path to the callback matter?

Can you ask your host why there are folders on your site set to use 777 for permissions? That should not be necessary and isn’t secure.


Cod106

March 16, 2016 at 1:26 pm

You right!

But I can to change alone the permission with Filezilla?

Which folder are 777 I see 775?


Cod106

March 16, 2016 at 1:35 pm

You right!

But I can to change alone the permission with Filezilla?

Which folder are 777 I see 775?


Cod106

March 16, 2016 at 1:36 pm

Now I see this erreur on this page: http://cod106.fantomas.zsite.ch/se-connecter/

<b>Notice</b>
: wp_enqueue_style was called
incorrectly
. Scripts and styles should not be registered or enqueued until the
wp_enqueue_scripts
,
admin_enqueue_scripts
, or
login_enqueue_scripts
hooks. Please see
Debugging in WordPress
for more information. (This message was added in version 3.3.) in
<b>/var/www/www.cod106.ch/wp-includes/functions.php</b>
on line
<b>3792</b>
<br>
<meta charset=”UTF-8″>


Josh

  • Support Staff

March 16, 2016 at 2:16 pm

That last error may be caused by your theme. Again, you should not need to change permissions to 777.


Cod106

March 16, 2016 at 2:20 pm

But I dont change the permission to 777, how you see this?

My host sent me this http://pastebin.com/1dPQL9kq to proof me that all folder are the good permission?

So I need to ask again my host that all my folder are in 775 in file 664? something like this? Right?


Josh

  • Support Staff

March 16, 2016 at 3:38 pm

Not necessarily 775 and 644. It will vary depending on your server’s configuration. You can find more information about how permissions should be set up in this guide.


Cod106

March 16, 2016 at 3:43 pm

Ok thanks but now I dont know what I need to ask to my host.

He need to change the permission to what ?

You can to see this informations on my serveur?

Thanks


Josh

  • Support Staff

March 16, 2016 at 4:12 pm

We don’t have this information, it really does depend on how the server is configured.


Cod106

March 16, 2016 at 4:55 pm

OK But I ask what to my host?

“I Mister can you can to change my permission! :-)”

????????


Josh

  • Support Staff

March 16, 2016 at 5:52 pm

They should know how to set permissions to allow WordPress to read files from within plugins. If they do not, time for a new host.


Cod106

March 16, 2016 at 6:04 pm

Maybe it’s because it’s not a real domain name?

We have http://www.cod106.ch with the actual website and un website for time to development
FQDN alternatif utilisable dans tous les cas : cod106.fantomas.zsite.ch


Tony

  • Support Staff

March 18, 2016 at 5:42 am

The function does not use the URL (or the domain), it uses the path on the file on the server so the above should not be a problem.

When you install a plugin on the site do you need to enter FTP details to complete the install?

The code that is throwing an error is a function that checks the template file is readable but apparently you don’t have access.

Can you try adding:

define('FS_METHOD', 'direct');

to your wp-config.php file and see if that makes a difference.


Cod106

March 18, 2016 at 5:59 am

You are resolve the bug. It working now!

Thanks you very much


Tony

  • Support Staff

March 18, 2016 at 7:42 am

I’m glad its working 🙂

It does appear to be a sever setup issue, although what exactly I’m not sure.

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