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inlinewo
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February 9, 2013 at 5:58 am
When the event times are changed and emails are resend to inform the attendees the new times do not show up in emails. Instead the old event times are still included in the email.
The new times do show up in the event (front end and back end) and I have updated the event times with and without the remove button below them.
Maybe it is a cache issue(?) but anyway a fix would be nice!
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Josh
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February 11, 2013 at 9:01 am
Hi there,
This isn’t actually a bug. The email shortcode that pulls the event times pulls the info directly from the attendee record. This is designed to accommodate events that have multiple start times so when the attendees have selected their event time, the email will display the time that they’ve selected.
So what happens is if you change the event time after the attendee record has been made, the original time that they selected and agreed to will not change in the attendee record without manually updating the attendee record.
I can suggest changing the email for this event so that it doest not use the event time shortcode and instead manually type in the event time that the event has been changed to. I’d also recommend using one of the custom email options so the time change is only in the email for that event.
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inlinewo
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February 12, 2013 at 12:20 am
Hello Josh,
Thanks for the explanation. I will copy this to the explanation document for my client.
Maybe this would be good to mention in a how-to document from ee itself also, one that follows up on the setting-up-ee pdf. Information about ee is somewhat scattered in the documentation pages and the two forums right now.
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