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Broken image icon on payment page

Posted: May 27, 2021 at 7:42 am

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BinnacleHouse

May 27, 2021 at 7:42 am

a “BROKEN IMAGE ICON” APPEARS ON THE PAYMENT OPTIONS PAGE BEHIND THE TEXT “PAYPAL EXPRESS” UNDER THE PAYMENT METHODS OPTIONS. hOW CAN I REMOVE THE BROKEN IMAGE ICON WITHOUT REMOVING THE TEXT ‘PAYPAL EXPRESS’ THE SITE IS BINNACLEHOUSE.ORG AND THE EVENT IS AT THIS PAGE https://binnaclehouse.org/events/rally/


Tony

  • Support Staff

May 27, 2021 at 8:32 am

Hi there,

Your browser is displaying the ‘PayPal Express’ on that page, because it can’t load the image file. When you fix the image the browser will stop displaying that text.

The image selected for the Payment method ‘Button URL’ is invalid, the image doesn’t exist on your site, it looks like someone change the default directory name for Event Espresso to ‘event-espresso-core’ and as the site has now updated it’s switch to ‘event-espresso-core-reg’ (the default name).

Go to Event Espresso -> Payment Methods -> PayPal Express.

Scroll to the ‘Button URL’ field.

You can either, change ‘event-espresso-core’ in the URL to use ‘-reg’ at the end manually and then save.

Set the URL to this:

https://binnaclehouse.org/wp-content/plugins/event-espresso-core-reg/payment_methods/Paypal_Express/lib/paypal-express-checkout-logo-gold-160.png

Or, empty the URL field and EE will regenerate the correct URL for you.

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