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SGBWD
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July 13, 2016 at 7:29 pm
I am receiving this error when the payment form opens and it wont show the CC fields.
“EEA_Braintree\Exeption\Authorization”
https://s32.postimg.org/qvfyy0l8l/Screen_Shot_07_13_16_at_08_17_PM.png
WP: 4.5.3
Event Espresso: 4.9.2.p
PHP: 5.5.36
Braintree Gateway: 1.0.2.p
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Tony
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July 14, 2016 at 5:26 am
Hi there,
That error normally means the credentials you have entered within the Braintree payment method are incorrect.
Can you go to Event Espresso -> Payment Methods -> Braintree
Double check that your Merchant ID, Public Key and Private Key are correct.
Are you currently using Sandbox or Production keys?
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SGBWD
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July 14, 2016 at 6:13 am
Production Keys, keys and merchant id are correct.
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Tony
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July 14, 2016 at 6:17 am
Can you link me to an event I can view this on please?
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SGBWD
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July 14, 2016 at 6:18 am
** Removed ** – Tony
-
This reply was modified 8 years, 6 months ago by
 Tony. Reason: Remove link
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Tony
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July 14, 2016 at 6:42 am
The exception being thrown means your receiving a HTTP Status code 403 Forbidden which means Braintree is declining your request, usually due to incorrect API credentials (usuaing Production details in Sandbox mode or vice versa) or the request to Braintree doesn’t have the details.
The Braintree add-on uses JS to pull in the additional fields, your theme and the shareaholic plugin are throwing JS errors which may be prevent the payment method from working – http://take.ms/vaMVn
If you temporarily switch to a default theme such as TwentyFourteen (or just preview the theme from within Dashboard -> Appearance -> Themes -> {theme} -> Live preview) do you get the same issue?
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SGBWD
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July 17, 2016 at 3:33 pm
i got the error fixed, it was an issue with the user account setup for braintree.
Can you please remove the link to my site posted on the 14th.
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Tony
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July 18, 2016 at 4:32 am
I’m glad you found the problem and have removed the link to your site.
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