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michelle@complianceaid.pro
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December 20, 2019 at 5:05 am
Hi,
In event espresso how do we resolve the given below issue please guide:
We are using this plugin since 2016. So every year in our conference visitors repeat.
We are using EE4 and in this plugin we have enabled the setting for user to be created when event is registered. Consider the scenario below:
In 2018 User A registered two attendees for the conference.
Email ids were as given below:
user-a@gmail.com
user-b@gmail.com
user-c@gmail.com
In EE4 according to this user-a@gmail.com user account is created in the system. But we have some member only pages which are provided only to the attendees who register for the conference. So user-b@gmail.com also creates an account with us.
Now in 2019 User A registers two attendees for the conference.
user-a@gmail.com
user-b@gmail.com
user-f@gmail.com
When registering with the above two attendees we get same email address error “You have entered an email address that matches an existing user account in our system. If this is your email address, please log in before continuing your registration. Otherwise, register with a different email address.” for user-a@gmail.com and user-b@gmail.com .
Now we login with user-a@gmail.com account but still we are not able to book ticket, because user-b@gmail.com account exists.
So how is it possible that we login two users at a time ?
Also once we login with one user account, then system does not gives a clear message but it displays a blank yellow box. So as an IT person we understand this issue but customers will not understand the issue and they will think that our system has some issue.
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Tony
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December 23, 2019 at 2:58 am
Hi there,
With regards to the email check you can add some code to your site to disable that, see here:
https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php-L4
That filter tells the WP user integration add-on to skip the email match check, meaning no user will be asked to log into the site if they already have a user account.
Also once we login with one user account, then system does not gives a clear message but it displays a blank yellow box.
That is usually a sign of a theme/plugin conflict.
Event Espresso uses an empty paragraph element on the page as a placeholder, then an error/notice is thrown and displayed on the front end the P tag is populated using JavaScript. Some themes and plugins often have some code (usually JavaScript) to remove any empty P tags on page load, which obviously breaks the above.
Does it happen with every notice on your site? For example if you open an event, don’t select a ticket but click to submit your tickets, does it show an empty box then?
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