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robbstcs
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October 26, 2016 at 7:59 am
Can you tell me why an incomplete transaction displays a blank screen with no information in EE4?
I have registrations which are set to payment pending, and they have an associated transaction number but the transaction is incomplete when viewed in the registration table. When I click on the transaction number to view it, all I see is a grey screen.
Is this a bug?
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Josh
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October 26, 2016 at 8:04 am
Not necessarily a bug. Can you turn on the WordPress debug logging feature to and check the error log to find the error that’s being thrown? There are instructions that show how here:
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
If not, you can complete the form on this secure page and someone from Event Espresso support can check:
https://eventespresso.com/send-login-details/
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robbstcs
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October 27, 2016 at 2:20 am
Hi,
I’ve turned on the debug logging and get this error when I try and view an incomplete transaction
[27-Oct-2016 08:13:32 UTC] PHP Catchable fatal error: Argument 1 passed to EE_Payment_Processor::_remove_unusable_characters_from_array()
must be of the type array, null given, called in
/home/cluster-sites/1/k/keepactive.org.uk/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 192
and defined in /home/cluster-sites/1/k/keepactive.org.uk/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 291
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Tony
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October 27, 2016 at 7:31 am
Hi there,
We added code in 4.9.1 to prevent that error from happening, as your site is running 4.9.0 it does not have the updated code.
Can you update to that latest version of Event Espresso (currently 4.9.16.p) and confirm if that fixes the problem?
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