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Blank page after payment processing

Posted: June 14, 2017 at 8:51 am

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Shanna

June 14, 2017 at 8:51 am

We are getting a blank page after the payment processing through Mijireh:

/registration-checkout/?uts=1497448860&step=payment_options&action=process_gateway_response&selected_method_of_payment=mijireh&spco_txn=80246&order_number=A105E1863F707F464E5EF34C#checkout

No errors are showing with the wp_debug set to true.
The transaction gets recorded as complete and emails are being sent, but the page does not redirecting.

WordPress: 4.8
EE: 4.9.41.p
PHP: 5.5.36

I have checked the suggested Message settings and it was set to send on a separate request.

Any help is greatly appreciated.


Shanna

June 14, 2017 at 10:02 am

I have tried disabling plugins and trying the twentyseventeen theme with no success.

However I get this warning when I refresh the blank page:
Warning: Cannot modify header information – headers already sent by (output started at /home/website/public_html/wp-content/themes/twentyseventeen/header.php:16) in /home/website/public_html/wp-includes/pluggable.php on line 1210

This is with all plugins deactivated except EE.

We don’t have any caching setup.


Josh

  • Support Staff

June 14, 2017 at 11:59 am

Can you (or the server’s admininstrator) change the site’s php.ini file so that output_buffering is on?
output_buffering = On
Then reboot the server?


Shanna

June 14, 2017 at 1:41 pm

I can’t do that. Is it a requirement for EE?

Is there a way to enable debug mode/log for the plugin?


Josh

  • Support Staff

June 14, 2017 at 2:55 pm

It’s not a requirement, but it would have helped avoid the error. There’s a minor change in the Event Espresso 4.9.42.p update that will also avoid the error. Can you update to 4.9.42.p?

Debug mode will not help in this, but if you ever find to activate debug mode, here’s the guide that shows how to set that up:

https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging


Shanna

June 14, 2017 at 5:16 pm

Version 4.9.42.p fixed that issue.

Thank you, Josh!

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