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Andrew
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June 15, 2017 at 9:08 am
Everything in Event tabs are blankpage:
Screenshot: https://www.screencast.com/t/w2xzrgKoBx
1) We cannot add a registration from the backend
if you go to event espresso -> events -> hover over event click on registration -> add new registration Then add a new registration there is a blank page
2) When we apply the update we cannot see the events in the back end at all.
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Josh
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June 15, 2017 at 2:06 pm
Hi Melissa,
Can you go to Event Espresso > Maintenance > Reset, then click on the Reset Capabilities button?
If the above does not help, you could try following this guide:
https://eventespresso.com/wiki/troubleshooting-checklist/
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Andrew
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June 16, 2017 at 7:03 am
Reset Capabilities button not working
1. We tried to used Twenty Seventeen theme still blank page
2. Event Espresso Version 4.9.42.p and Event Espresso – Calendar Version 3.2.9.p
3. We tried to deactivate other plugins, not working
4. No Javascript issue and no error log when we Enable the Debug in wp-config.php
5. only 5 plugins were installed on the site: https://www.screencast.com/t/MEGlt0KyxI
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Josh
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June 16, 2017 at 7:18 am
You can also try re-installing the plugin. Also, have you checked your site’s PHP error log? There’s a how to that shows how to set up a log file if you cannot find an error log file:
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
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Andrew
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June 16, 2017 at 7:53 am
We only deactivate-activate the plugin. I’m not sure if the data from database will delete if we re-install the plguin.
debug.log
[16-Jun-2017 13:40:04 UTC] PHP Notice: The called constructor method for WP_Widget in VS_Pb_Objects_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in /home2/wpdudeco/public_html/devwpdude/wasup/wp-includes/functions.php on line 3893
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Josh
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June 16, 2017 at 8:31 am
I’m not sure if the data from database will delete if we re-install the plguin.
It will not delete anything from the database.
A PHP notice from your theme will not cause the blank page in the admin you’re seeing.
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Andrew
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June 16, 2017 at 8:42 am
Hi, Josh
still not working after reinstalling the plugin: https://www.screencast.com/t/lVlq8sjt
Blank Page
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Andrew
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June 19, 2017 at 7:03 am
Hi Josh,
hHope you’ll help to give alternative way to fix the issue, we renew now the account to Personal Licens.
None of the suggestion you gave to us is not working.
Thank you.
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Josh
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June 19, 2017 at 8:24 am
Hi Melissa,
In cases where we do not know why there’s a blank page/error, there needs to be some troubleshooting done first to know where to fix. Usually when a blank page is involved, there’s a PHP that goes along with it, specifically a PHP Fatal Error. It seems that you haven’t found it, so if you can complete the secure form on this page, someone from EE staff can investigate further.
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Andrew
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June 19, 2017 at 10:49 am
Hi Josh
We already provide the details and submitted the form,
Hope your staff will help to fix the issue.
Thank you.
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Josh
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June 19, 2017 at 11:59 am
Hi Melissa,
You said you tried the Twenty Seventeen theme, but I don’t see that as an option on your site. If I try the Twenty Fifteen theme the blank page issue is fixed. Has anything been customized within the Kornio theme?
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