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Sanne
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March 25, 2015 at 4:04 pm
Hi,
I dont know how to start, but at this moment i am not able to run Event Espresso. What did i do?
1. Installed EE4 and seemed to work fine. Then I found out the Dutch translation was far from complete.
2. Uninstalled EE4 and installed EE3 but found it to be less useful than 4.
3. Uninstalled EE3 and installed EE4. And from then i experienced the site was ruined, blank page. I recognize elements of the problem in this post:
https://eventespresso.com/topic/cant-access-wp-admin-after-ee-update/
4. Manually deleted the EE folder and the site repaired.
Can you please help me, to get EE4 up and running? Are there any EE3 files that should be deleted?
The site is http://www.uitgeverijip.nl but its in development stage. Can i send login credentials?
Eric
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Dean
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March 26, 2015 at 5:57 am
Hi,
The first thing to check is the pages created by EE. Probably the best thing to do is delete them all (even from trash) and deactivate and reactivate Event Espresso 4. This will recreate the pages with the correct shortcodes.
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Sanne
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March 27, 2015 at 7:37 am
Hello Dean,
I managed to install EE3 and had it working. After your suggestion to delete the remaining pages, also from trash, i installed EE4 again.
At first it says that EE4 is installed. But on activating it takes forever and finally it results in a blank page with this URL:
http://uitgeverijip.nl/wp-admin/admin.php?page=espresso_about
Kind regards,
Eric
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Dean
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March 27, 2015 at 7:52 am
Hi,
I can’t see the page directly as it’s in your admin, but if you move to another admin page or refresh to your base admin url can EE (and everything else) be accessed?
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Sanne
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March 27, 2015 at 7:57 am
Nope … i can’t access wp-admin nor the root.
To make the site available again, i removed the EE folder from the plugins via FTP.
Are there things i need to do in the database (to which i dont have access)?
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Lorenzo Orlando Caum
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March 27, 2015 at 8:02 am
Hi Eric,
Could you temporarily enable debugging for WordPress via your wp-config.php file?
https://gist.github.com/848801a1173be464fbe7
The macro can be added towards the middle of your wp-config.php
Then try activating Event Espresso again and allow some time for it to run.
Then could you take a look at the debug.log here:
/wp-content/debug.log
Do you see anything related to Event Espresso? If so, could you copy and paste those references here?
Be sure to set debug to false at the beginning of the macro afterwards and then save changes.
Thanks
—
Lorenzo
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Dean
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March 27, 2015 at 8:02 am
No, there should be no need to access the database, though perhaps reverting to a saved backup might be an option here.
It’s likely the white screen held an error message but if you had WP_DEBUG turned off it wouldn’t be visible.
Did you have EE3 active when you activated EE4?
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