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Basic Questions

Posted: June 29, 2013 at 9:30 pm

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dov goldstein

June 29, 2013 at 9:30 pm

Hey everyone,

I understand I might be asking very basic questions and I thank you in advance for helping me. I have event espresso on cfemd.org. Everything is great but I have a few things that I can not seem to figure out.

1) The main one is the overall algorithm. There are 2 payment options. Paypal or pay at the door. At this time the confirmation is sent before payment. Is there a way that it only gets sent after PAYPAL or pay at the door is completed? I tried to move the time but it sent a confirmation for paypal but not when pay at the door was selected.

2) The next issue is the “Verify Registration” page. I do not want 2 confirmation buttons. I only want one.

3) When pay at the door is selected the final box is “Attention!
If you wish to pay by check or money order, then please make note of the information above, and click to Complete your Registration”

Can this be turned into a button? People are getting confused.

4) The thank you page. Can it lose the grid to change payment? People are once again getting confused. I would also like to add more text. Can the confirmation emails come now?


Garth

  • Support Staff

June 30, 2013 at 12:01 am

1) There is an admin option for that in the Event Espresso General Settings: http://www.screencast.com/t/WcukVjTx

2) Here is some documentation removing the second confirmation button: https://eventespresso.com/wiki/remove-the-second-button-on-the-confirmation-page/

3) Yes, probably. You’ll have to edit that gateway file directly.

4) Can you give us a screen shot of what you’re looking at specifically? I’m not sure I’m seeing what you’re seeing but it might be a difference between how we have our events configured. Or are you also referring to this general setting? http://www.screencast.com/t/jKO0uxcwAtgr


dov goldstein

June 30, 2013 at 12:18 am

Thank you.

In regards to 1) this only works for paypal but not for the pay at the door (cash or check). I want that to trigger the email as well. What do I do?

The other issues I think I understand.

Other questions:
1) The confirmation email returns this before the regular confirmation:

.yshortcuts, .yshortcuts a, .yshortcuts a:link,.yshortcuts a:visited, .yshortcuts a:hover, .yshortcuts a span { color: black; text-decoration: none !important; border-bottom: none !important; background: none !important; } /* Body text color for the New Yahoo. This example sets the font of Yahoo’s Shortcuts to black. */ /* This most probably won’t work in all email clients. Don’t include code blocks in email. */ code { white-space: normal; word-break: break-all; } #background-table { /*background-color: #001c63;*/ } /* Webkit Elements */ #top-bar { border-radius:6px 6px 0px 0px; -moz-border-radius: 6px 6px 0px 0px; -webkit-border-radius:6px 6px 0px 0px; -webkit-font-smoothing: antialiased; background-color: #2E2E2E; color: #888888; } #top-bar a { font-weight: bold; color: #eeeeee; text-decoration: none;} #footer { border-radius:0px 0px 6px 6px; -moz-border-radius: 0px 0px 6px 6px; -webkit-border-radius:0px 0px 6px 6px; -webkit-font-smoothing: antialiased; } /* Fonts and Content */ body, td { font-family: ‘Helvetica Neue’, Arial, Helvetica, Geneva, sans-serif; } .header-content, .footer-content-left, .footer-content-right { -webkit-text-size-adjust: none; -ms-text-size-adjust: none; } /* Prevent Webkit and Windows Mobile platforms from changing default font sizes on header and footer. */ .header-content { font-size: 12px; color: #888888; } .header-content a { font-weight: bold; color: #eeeeee; text-decoration: none; } #headline p { color: #eeeeee; font-family: ‘Helvetica Neue’, Arial, Helvetica, Geneva, sans-serif; font-size: 36px; /*text-align: center; */margin-top:0px; margin-bottom:30px; } #headline p a { color: #eeeeee; text-decoration: none; } .article-title { font-size: 18px; line-height:24px; color: #b0b0b0; font-weight:bold; margin-top:0px; margin-bottom:18px; font-family: ‘Helvetica Neue’, Arial, Helvetica, Geneva, sans-serif; } .article-title a { color: #b0b0b0; text-decoration: none; } .article-title.with-meta {margin-bottom: 0;} .article-meta { font-size: 13px; line-height: 20px; color: #ccc; font-weight: bold; margin-top: 0;} .article-content { font-size: 13px; line-height: 18px; color: #444444; margin-top: 0px; margin-bottom: 18px; font-family: ‘Helvetica Neue’, Arial, Helvetica, Geneva, sans-serif; } .article-content a { color: #2f82de; font-weight:bold; text-decoration:none; } .article-content img { max-width: 100% } .article-content ol, .article-content ul { margin-top:0px; margin-bottom:18px; margin-left:19px; padding:0; } .article-content li { font-size: 13px; line-height: 18px; color: #444444; } .article-content li a { color: #2f82de; text-decoration:underline; } .article-content p {margin-bottom: 15px;} .footer-content-left { font-size: 12px; line-height: 15px; color: #888888; margin-top: 0px; margin-bottom: 15px; } .footer-content-left a { color: #eeeeee; font-weight: bold; text-decoration: none; } .footer-content-right { font-size: 11px; line-height: 16px; color: #888888; margin-top: 0px; margin-bottom: 15px; } .footer-content-right a { color: #eeeeee; font-weight: bold; text-decoration: none; } #footer { background-color: #ffffff; color: #888888; } #footer a { color: #eeeeee; text-decoration: none; font-weight: bold; } #permission-reminder { white-space: normal; } #street-address { color: #ffffff; white-space: normal; }

2) If I change the files too much should I be concerned about upgrades?


Josh

  • Support Staff

July 1, 2013 at 10:45 am

Hi Dov,

When someone selects, but does not pay using one of the offline payment methods, the system does not recognize that a payment has been completed. Since the payment itself isn’t automated, the registration email for the offline payments is not automated if the system is set to send the notification after payment. So in the case when an online payment option (like PayPal) is offered -and- there is an offline payment option offered the notification system will let you send a registration confirmation -before- the payment is made and a payment confirmation -after- the payment is made. Does that help?

The code that you posted looks like a CSS reset that is included with the HTML email boilerplate:

http://htmlemailboilerplate.com/

This isn’t something that Event Espresso adds to the emails it sends out, but Event Espresso does send its email via the wp_mail() function. Is there is another plugin installed that hooks into the wp_mail() function? If so, the code you posted might be added from there.


Josh

  • Support Staff

July 1, 2013 at 10:46 am

A few clarifications:

With point #2: If you add the hide second confirmation button to a custom stylesheet, the changes will not get deleted on an update. Many WP themes have a custom stylesheet feature so that you do not have to directly edit the theme’s style.css file. If your WP theme does not have a custom stylesheet feature, you can install either of these two plugins to add a custom stylesheet feature to your site:

The my custom CSS plugin or the Jetpack plugin.


Josh

  • Support Staff

July 1, 2013 at 10:46 am

Clarification on point #3:

3) When pay at the door is selected the final box is “Attention!
If you wish to pay by check or money order, then please make note of the information above, and click to Complete your Registration”
Can this be turned into a button? People are getting confused.

The above was changed to be a button in the Event Espresso 3.1.33.3.P update.

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