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ICLE
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October 29, 2019 at 2:47 pm
This is perplexing my registration staff.
We got a bad check.
Registrant wishes to correct with CC payment.
How is this accomplished?
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Tony
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October 30, 2019 at 4:12 am
Hi there,
So do you currently have a check payment that you manually applied to the transaction?
If so you’ll need to either remove that payment or apply a refund of the payment amount so that there is monies owing on the transaction and the user can use the online payment methods in EE.
If the above doesn’t help, can you add a screenshot of the transaction view so I can see what you have currently?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
(You can mark your post private so only EE can view the screenshot if needed)
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