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cprnmore
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March 26, 2018 at 12:59 pm
I have an issue where buttons on the backend are not working. I noticed it the other day when the “Apply Payment” and “Apply Refund” would not work. Then today I went in to edit a ticket and the gear button is not working either. I have updated EE (4.9.58.p) and WP (4.9.4) to the latest versions.
PAGE: https://www.mywebsite.com/wp-admin/admin.php?page=espresso_transactions&action=view_transaction&TXN_ID=1083&view_transaction_nonce=7905292fab
When I look in the console for js errors I get:
TypeError: $.cookie is not a function[Learn More]
ee-qtip-helper.js:44:11
<anonymous>
https://www.mywebsite.com/wp-content/plugins/event-espresso-core-reg/core/helpers/assets/ee-qtip-helper.js:44:11
each
https://www.mywebsite.com/wp-admin/load-scripts.php:2:2879
<anonymous>
https://www.mywebsite.com/wp-content/plugins/event-espresso-core-reg/core/helpers/assets/ee-qtip-helper.js:8:3
i
https://www.mywebsite.com/wp-admin/load-scripts.php:2:27444
fireWith
https://www.mywebsite.com/wp-admin/load-scripts.php:2:28213
ready
https://www.mywebsite.com/wp-admin/load-scripts.php:2:30004
K
https://www.mywebsite.com/wp-admin/load-scripts.php:2:30366
Any help would be greatly appreciated!
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Josh
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March 26, 2018 at 1:20 pm
Hi there,
Usually these are the effects of a plugin conflict or a theme conflict. Can you temporarily switch to a default theme (like twentyseventeen) and/or temporarily deactivate all other WordPress plugins to rule those out?
Another way to troubleshoot this is with the Health Check plugin. You install the Health Check plugin, then go to WP > Dashboard > Heath Check > Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the WP admin bar. At that point, can you check to see if the issue persists?
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cprnmore
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March 26, 2018 at 2:04 pm
I have installed the Health Check Plugin and only enabled Event Espresso and using the twentyseventeen theme and I am getting the same.
Below is the all of the console content:
Blocked loading mixed active content “http://www.mywebsite.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/fonts/ee-dashicons.ttf”[Learn More]
admin.php
Loading failed for the <script> with source “https://www.mywebsite.com/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/joyride/jquery.cookie.js?ver=2.1”.
admin.php:1222
TypeError: $.cookie is not a function[Learn More]
ee-qtip-helper.js:44:11
<anonymous>
https://www.mywebsite.com/wp-content/plugins/event-espresso-core-reg/core/helpers/assets/ee-qtip-helper.js:44:11
each
https://www.mywebsite.com/wp-admin/load-scripts.php:2:2879
<anonymous>
https://www.mywebsite.com/wp-content/plugins/event-espresso-core-reg/core/helpers/assets/ee-qtip-helper.js:8:3
i
https://www.mywebsite.com/wp-admin/load-scripts.php:2:27444
fireWith
https://www.mywebsite.com/wp-admin/load-scripts.php:2:28213
ready
https://www.mywebsite.com/wp-admin/load-scripts.php:2:30004
K
https://www.mywebsite.com/wp-admin/load-scripts.php:2:30366
This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects for further details and to join the discussion on related tools and features!
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Josh
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March 26, 2018 at 2:58 pm
It looks like either there’s an .htaccess redirect set up that tries to redirect away from yoursite.com/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/joyride/jquery.cookie.js, or something on your server is badly configured. You can check the site’s .htaccess file for custom redirects that may be affecting this or contact the host. In any case you should contact the host and ask them to turn off directory browsing. You’ll see an example why directory browsing needs to be disabled by going to yoursite.com/wp-includes/
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