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Mark Bakos
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July 9, 2019 at 4:36 am
The number of available spaces is now displayed on all events using EventEspresso 3 3.1.37.14.P We had the developers at EventEspresso eliminate displaying this a couple of years ago, but now it’s back.
Any assistance is appreciated.
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Josh
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July 9, 2019 at 6:47 am
Hi Mark,
That was something I added via a custom plugin. I guess maybe you’ve removed that custom plugin and that’s why it’s displaying again? Do you have any file backups of the site’s files?
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Mark Bakos
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July 9, 2019 at 6:10 pm
Josh,
I don’t remember removing the plugin, however, would it be possible for you to add it back in?
Thank you
Mark Bakos
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Josh
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July 10, 2019 at 6:34 am
Hi Mark,
It would need to be rewritten if you do not have a back up. In any case to build and add something like what was there before you could purchase a support token and complete the form to redeem the token.
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Mark Bakos
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July 13, 2019 at 3:36 am
Josh,
I purchased the support token. When rewriting. I would like to have the available spaces appear within a certain number of days before the class or if the available spaces is below 9.
Let me know if you have any questions
Thank you
Mark
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Josh
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July 15, 2019 at 7:55 am
Hi Mark,
Can you go to your account page, then click the link to redeem the support token, then complete the form?
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Josh
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July 15, 2019 at 8:59 am
Hi Mark,
We received your priority support form, but I’m afraid the form is missing the FTP information, and the WordPress admin information for your site is incorrect. We do not need your account information here on eventespresso.com, we actually need temporary access to your site so we can add the code again.
Can you complete the form and include the needed information? Thank you.
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Mark Bakos
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July 28, 2019 at 3:21 pm
Hi Josh,
You may reach the backend of my site http://www.mbakosassociates.com using the following:
**REMOVED**
Hope this helps as I have no idea how to FTP
Thank you.
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This reply was modified 5 years, 2 months ago by
 Tony. Reason: Creds
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Tony
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July 29, 2019 at 3:37 am
Hi Mark,
These forums are public which means your credentials are now public.
I’ve removed them from the above reply but I highly recommend you reset the password on that account before moving forward, anyone who has visited this page in the last 24 hours now has access to your site.
Please reset the password and provide the new credentials using the secure form we provide.
With regards to FTP, we’ll need access to your server files which usually means FTP access. If you don’t have that information your host should be able to provide it to you if you request it from them.
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Mark Bakos
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July 30, 2019 at 5:48 am
redacted
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This reply was modified 5 years, 2 months ago by
 Josh. Reason: removed FTP log in information
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Josh
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July 30, 2019 at 3:08 pm
OK the Available spaces is removed. If you can make a backup of the /wp-content/uploads/espresso/templates folder on your site the customized templates can be restored in the event they are removed again in the future.
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