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Affinity
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June 7, 2017 at 6:48 pm
Once an event switches over to ‘sold out’, even if the pending registrations are released (meaning that seats become available for the event), the event remains in “sold out” status, until it is manually changed back to open (not sold out).
This has been a problem for a client of ours who has dozens of events open at any time, because they need to constantly be checking whether events showing as ‘sold out’ are truly so, or if they require a manual reset back to open status.
Is there a way to set events to automatically change from sold out to available, once pending purchases have been released?
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Josh
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June 7, 2017 at 8:21 pm
The event actually should reopen for sales automatically. Event Espresso runs an automated scheduled task to reopen the event (if closed) when the reserved tickets get released back into the inventory. This scheduled task relies on the wp_cron() function. If your host or a developer has deactivated the wp_cron() function by following a guide like this one, then you can either re-enable wp_cron() or activate a substitute that will manage those tasks.
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