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Gene Rowe
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March 17, 2015 at 1:37 pm
I have EE setup for 1 domain, but I keep getting this message on that domain:
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
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Lorenzo Orlando Caum
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March 17, 2015 at 2:33 pm
Hi Andrea, try re-applying the support license key by following the steps in the confirmation email.
Let us know if you are able to update.
Thanks
—
Lorenzo
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Gene Rowe
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March 18, 2015 at 9:29 am
Seems to be working. Thanks!
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Brad Slusher
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March 18, 2015 at 11:14 am
I’m getting a similar issue, but no longer have the confirmation email:
“An error occurred while updating Event Espresso: Your Elegant Themes username or API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.”
I’ve verified that I have the correct API Keys for both Elegant Themes and Event Espresso.
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