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mhfacincy
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February 2, 2016 at 1:20 pm
Hello!
I have a valid support key, everything is working well. However, EE and the EE add-ons I have are not showing up as needing to be updated, and I know updates are available as I see them on the download page when I log in to My Account. Any ideas?
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Josh
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February 2, 2016 at 3:19 pm
Hi there,
I checked into this and the updates server hasn’t gotten a ping from your site since November 24, 2015. Was anything on the site or server changed around that date? New security plugin or changes to the server’s firewall?
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mhfacincy
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February 3, 2016 at 6:15 am
Hi Josh,
The WP site is hosted by a third-party provider so I don’t have any control over that. What outbound port would the “ping” be sent on so I can be sure that it is open on their end?
Thanks!
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Josh
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February 3, 2016 at 9:20 am
The update engine uses whatever outgoing port is open for regular http requests (which is usually 80). We’re any new plugins added during late November last year?
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mhfacincy
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February 3, 2016 at 1:41 pm
The only plugin that was added was the one for Payflow Pro as I was the customer that had that plugin developed. I was still using the test version and just updated to the version that I could download from My Account (1.0.2p). Could that RC version of the Payflow Pro add on disable the auto update check?
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Josh
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February 3, 2016 at 1:47 pm
No the RC version of the PayPlow Pro add-on isn’t capable of disabling the auto update check for Event Espresso core.
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