Support

December 16, 2015 at 6:00 am

Hi Cindra,

It appears that the payments you’ve been accepting are test payments, not live payments. To accept live payments, you need to activate your Stripe account. To activate your Stripe account, move the switch in the top left corner of your Dashboard from “Test” to “Live”.

If you log into your Stripe account and look at the Dashboard, you’ll see a switch at the top left – http://take.ms/ZdJKy

Is that currently set to Live or Test?

You may also be using the Test API keys, if you go to Event Espresso -> Payment Methods -> Stripe.

Does your ‘Stripe Publishable Key’ & ‘Stripe Secret Key’ have “_test_” or “_live_”?

1. The payments seem to be listed with the customer email. I want the customer name to be listed and also organized.

To pass the users name over to Stripe you’ll need to collect the users billing address within the Stripe payment popup, to do that you go to Event Espresso -> Payment Methods -> Stripe.

There you’ll find the option ‘Collect the user’s billing address?’, set that to Yes and save the settings.

Stripe will now request the users billing address and send over the name from the registration.

To get customer’s created when you accept a charge, you’re going to need to reach out to Event Espresso. Since they’re in control of the API integration that you’re using to make charges, they should be able to get you set up to add customer’s automatically. You can find the Event Espresso support page here:

Currently the Stripe add-on does not create customers within Stripe. We do create contacts within EE that are assigned to the registrations that use that contacts details.

If you go to Event Espresso -> Events -> Contact list.

Find the contact for the user your want to view previous registrations with and click on them.

At the bottom of the page you will see all previous registrations made by that contact.

December 17, 2015 at 1:09 am

Then can I ask why that box that says “billing info” is on the right in the screen capture?

The checkbox within the Stripe payment method enables the billing info from within the Stripe.js integration and currently EE does not capture that billing address info.

The billing info you are referring to in the screenshot is captured when a payment method captures the details within your site (such as Authorize.net) however we do not store the full credit card information there, here is an example – http://take.ms/c9Rf5

EE will never store the full credit card information within the transaction, doing so opens up a whole new can of worms and would mean any user using EE would need to be fully PCI compliant and also make any user using Event Espresso a huge target for hackers. Stripe themselves can and do store credit card information because they control the servers those details are saved on.

Is making the payments coming from the website into stripe automatically into customers on the stripe dashboard, something that I can pay a professional to do?

This should be possible yes although they may need to create a custom Stripe payment method to do so.

December 18, 2015 at 9:27 am

It depends on how its done, most likely a developer would extend the current version of the Stripe add-on to include the custom functions needed, otherwise they would need to build a complete solution from the ground up for Stripe payments.

We may be able to include creating customer within the Stripe payment method if you would like to sponsor the development of doing so?

December 18, 2015 at 1:49 pm

You can read more on sponsored development here:

https://eventespresso.com/about/philosophy/#sponsored-development

The cost differs on the functionality and how in-depth it is (as more features takes more time), we would need to discuss the requirements with our developers and provide feedback from there.

If you’d like further details we can discuss this further if you can provide the details requested within the form. The more details provided within the feature request the better evaluation we can provide.