Support

November 1, 2019 at 8:01 am

Hi Rene,

You wouldn’t normally add anything to the events. What happens is the AUEN add-on will send a notification x days before the event. So for example if you sent the notification setting to 2 days before the event, then around 2 days before the event’s first start date (it’s not exact) the emails will send.

If you have events where the first start date is passed, and you want notifications for the upcoming datetimes to be sent out, then you’ll want to use the other provided email template (Automated Upcoming Datetime Notification).

November 4, 2019 at 5:37 am

Hi Rene,

Thank for you for posting this, I’ve been investing this further and can reproduce the problem.

If you go into your events and just click update (you don’t need to make any changes) after the add-on has been activated the reminders should then function as expected for that event. Currently, you’ll need to do that for each event you have upcoming to make sure the emails trigger until we get this fixed.

The problem is the events previously created don’t have a value set for which template to use for the reminder add-on, the query used to pull in the registrations that should be sent out should already account for this situation but apparently it is not.

I’ve created a ticket to fix this but as the query in use should be catching this already it make take a little get to the root of the problem and come up with a solution.

November 5, 2019 at 2:29 am

It is actually possible to disable the emails but due to how the messages system works it’s not very obvious. You do it by creating a custom template and then disabling the contexts on that template, so you still have to select the template on the event, but the template actually does nothing.

Create a custom template for the Automated Upcoming Event Notification and/or Automated Upcoming Datetime Notification message types depending on what you use.

Give that template a meaningful name, personally I would use something like ‘Disabled custom template’. Then make sure the toggle for the current context is ‘off’ so that message doesn’t send, like this – https://monosnap.com/file/vXlJhnpOc7RHlo1w26Vt14cB8EEHWr

Note that the message type can have multiple ‘contexts’ (the one in my screenshot is the ‘Event Admin’ context) so you need to switch to any others and make sure that toggle is disabled for those. You do that by first saving your current page, then selecting another context in the dropdown next to the ‘Switch Recipient’ button and then click on that button.

In this example, it will show ‘Registrant’, so select that, click the button and confirm that the active toggle is ‘off’ for that as well (if not, toggle and save).

For more info on message contexts see HERE.

Now on any event you don’t want the message to send on, select that custom ‘disabled’ template in the ‘notifications’ section of the event editor.

November 5, 2019 at 3:06 am

You’re most welcome.