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oncue1a
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October 29, 2019 at 6:12 am
Good Morning,
I have the Automated Event Notification reminder configured to send one day before the event though the reminders are actually going out two days before the event. How do I configure the reminders to go out one day before the event ? The server, and server time are APAC based.
Thanks,
Nick
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Josh
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October 29, 2019 at 12:50 pm
Hi Nick,
May I ask what’s set for the site timezone in WordPress > Settings > General?
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oncue1a
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October 29, 2019 at 2:31 pm
This reply has been marked as private.
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oncue1a
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October 30, 2019 at 9:22 pm
This reply has been marked as private.
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Tony
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November 4, 2019 at 5:15 am
Hi Nick,
We’ve been investing this and are looking into making some changes to how the add-on works.
It looks like this issue was caused when we switched out how often the crons run to trigger messages and we’ll need to adjust the query time used. If you are comfortable with PHP you can test this change on your site whilst we review and test on our end if preferred.
In \eea-automated-upcoming-event-notifications\domain\services\commands\message\UpcomingNotificationsCommandHandler.php
Around line 291 should be this function:
protected function getStartTimeForQuery()
{
return time() + DAY_IN_SECONDS;
}
Change return time() + DAY_IN_SECONDS; to be just return time();
Your messages should then trigger at the correct intervals.
Also, just to note that ‘bumping‘ your threads effectively puts the thread to the back of the queue as we review them based on last reply date/time.
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