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meagan pass
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March 6, 2014 at 7:12 pm
Hi! The automated emails are not working. When I click on the envelope for emailing all attendees, it says I have successfully emailed however none of the emails are being received. This is the case no matter what email address it goes to (gmail, yahoo etc.). The emails are definitely not in the person’s junk inbox.
Also, when someone registers for an event, the registration comes through successfully however the attendee does not receive the automated email confirming their registration. I have selected the boxes for sending automated emails when I set up the event as well as changed the email settings as suggested on the FAQ page.
This same issue happened at the end of last year as well and doing the software updates solved the problem. I did the updates when the problem started again 2 weeks ago and this did not resolve the issue.
Website: http://www.wannerooeducationnetwork.net/event-registration/
WordPress version 3.8.1
PHP Version: 5.3.27
MySQL Version: 5.5.36
Event Espresso Version:3.1.36.4.P
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Tony
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March 7, 2014 at 4:34 am
Hi Meagan,
Does the admin receive any registration confirmations or are both not receiving any?
Email issues are usually down to a problem with the server configuration or the host changing some settings.
You could try installing a plugin such as Check Email and see if your WordPress install can send emails.
Also could you sign into your account with an active support license please.
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