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Automated Email after Success gives link to Payment Details – Payment incomplete

Posted: October 5, 2012 at 4:41 pm

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isawilldupage

October 5, 2012 at 4:41 pm

After a successful registration and payment, I got this page: https://isawilldupage.org/?page_id=29&r_id=4-506f5db165894 However, the automated email has this link: Click here to review your payment information View Your Payment Details http://isawilldupage.org/?page_id=29&r_id=4-506f5db165894. This shows the payment incomplete. Confusing to someone who just paid. How can this be corrected?

  • This topic was modified 12 years, 2 months ago by isawilldupage.
  • This topic was modified 12 years, 2 months ago by isawilldupage.
  • This topic was modified 12 years, 2 months ago by isawilldupage.


Josh

  • Support Staff

    •

October 5, 2012 at 4:47 pm

I would start with making sure Event Espresso and the add-ons are up to date.

There is also a simplified Transactions page template that can help with problems with incomplete payments that you can add to your WordPress theme. There is more information here:

https://eventespresso.com/topic/problems-with-incomplete-payments-download/
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Updated by Josh 12 years, 2 months ago ago

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