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Zachary Freeman
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April 1, 2016 at 7:57 am
I’m unable to upgrade my Event Espresso plugin via WordPress. I receive the message
“A new version of Event Espresso is available. View What’s New with version 4.8.38.p. A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
I’ve copied and pasted our support license (which was purchased) into the settings as directed by I’m still unable to upgrade.
Please advise.
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Tony
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April 1, 2016 at 10:47 am
Hi Zachary,
I’m sorry for the trouble, the current account you are logged into does not have an active support license.
Were you logged into another account when you purchased your license?
If you could open this page:
https://eventespresso.com/contact/
Select ‘Sales/Billing Question’ from the list and provide the transaction ID for your purchase within the comments section a member of our sales team will investigate this.
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