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Stuart Durland
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April 16, 2014 at 1:13 am
I am having 2 issues with using Authorize.net SIM payment gateway. This did not use to be an issue but after upgrading all of our client’s plugins and WordPress I have not been able to figure them out.
Submit a test transaction is ticked. Using test cc card 5424000000000015 .
1) First issue is the thank you page is not styled. After working to try to fix that and trying some different options I now have this error after submitting payment:
2) The following errors have occurred. (5) A valid amount is required.
The dollar amount is clearly displayed on the Authorize.net payment form
Help would be much appreciated. This is for a non-profit website that has an upcoming golf tournament fundraiser. Regarding issue 1: the client does not have an SSL certificate however this was never an issue in the past. Issue 2 seems random. It happened on one test and then went away–but then when working one issue 1 the error started appearing again.
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Lorenzo Orlando Caum
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April 16, 2014 at 9:01 am
Hi Stuart,
The page appears to have no styling as your web browser is blocking http links that are being called on a page running over https. This is known as an insecure error.
To fix this, we recommend getting an SSL certificate.
This will allow Authorizenet to load your thank you page and its resources such as CSS over https.
At what point during the payment process is that message appearing regarding the order amount?
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Lorenzo
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Stuart Durland
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April 16, 2014 at 10:16 am
Thank you Lorenzo.
The (5) A valid amount is required. error displays after submitting your payment in Authorize.net. Instead of displaying the thank you page (which actually does display for a fraction of a second) it displays this error. If it is helpful I can send you a screen shot of the payment page so you can see if you see anything out of the ordinary which is being passed to Authorize.net.
Appreciate the help.
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Lorenzo Orlando Caum
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April 17, 2014 at 11:49 am
Hi Stuart,
Try going to this page on your site:
http://example.com/registration-cancelled/
Then try another registration and let me know if the error appears.
Also, did you automatically update to the current version of Event Espresso or was this a manual update through SFTP or FTP?
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Lorenzo
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Stuart Durland
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April 17, 2014 at 10:52 pm
Thank you for the suggestion Lorenzo.
I went to the registration cancelled page and then registering again and received the same (5) A valid amount is required error.
Automatic update was not available so yes manual. Downloaded the latest version, unpacked the compressed folder, deactivated plugin, FTP: deleted current espresso folder in the wp-content/plugins folder and uploaded new espresso folder. Reactivated plugin. Authorize.net settings were still there. EE works great except the amount error thrown by Authorize.net in spite of the amount appearing properly in Authorize.net checkout.
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Lorenzo Orlando Caum
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April 18, 2014 at 10:19 am
Hello Stuart,
Please try a reinstall of your software. Begin by backing up your WordPress:
https://codex.wordpress.org/WordPress_Backups
Next, download the latest version of your Event Espresso software from your account:
https://eventespresso.com/users/aboutbacf/
Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate and delete it.
Return to the Plugins screen and click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process.
You can activate Event Espresso after it has finished.
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Lorenzo
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Stuart Durland
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April 18, 2014 at 8:44 pm
Thanks Lorenzo
I deactivated, deleted EE.
Uploaded zip file of latest version EE 3 and installed.
Activated.
Ran test and received the same error.
I did finally get to work by setting this “Bypass Payment Overview Page” to No for the Authorize.net payment gateway. Since Authorize.net is the only payment gateway being used it didn’t make since to have that intermediate page.
Anyway, that seems to have resolved it for now, however you may want to check that for a bug.
Thank you for your help.
Best regards.
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Lorenzo Orlando Caum
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April 18, 2014 at 9:12 pm
Thanks for sharing that solution!
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Lorenzo
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