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Larry Hyde
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July 20, 2018 at 7:35 am
When a group registration is entered, only the primary registrant is getting the registration notice. How can we ensure that all attendees receive the registration approved email?
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Tony
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July 20, 2018 at 9:37 am
Hi there,
Go to Event Espresso -> Messages -> Default Message templates.
Find the ‘Registration Approved’ message type in the list and check which ‘contexts’ are active – https://monosnap.com/file/WOp9ZPaXeF8lPb49Rr3hk1c40uI8Tk
(The blue links means that context is active, greyed out links means the context is not active, so in my example the Event Admin and Registrant contexts are active).
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Larry Hyde
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July 20, 2018 at 12:46 pm
As in your example, Event Admin is blue, Primary Registrant is gray, and Registrant is blue. Clicking through to each one (or going to the message edit screen and clicking “Switch Recipient”) ALL THREE say that they are ACTIVE. But registrants report that they are not getting the email. What can we try next?
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Tony
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July 20, 2018 at 1:33 pm
As in your example, Event Admin is blue, Primary Registrant is gray, and Registrant is blue.
Ok, so default setup.
What is in the ‘To’ field for the ‘Registrant’ context?
Clicking through to each one (or going to the message edit screen and clicking “Switch Recipient”) ALL THREE say that they are ACTIVE.
That’s normal, the Primary Registrant context will not have anything set in the To field so it’s inactive. The toggle you mentioned to show if its active was added at a later date and is a separate feature (that combined with the TO field dictates if the context is active, ‘active’ with an empty To field will show the context as inactive but the toggle wont).
But registrants report that they are not getting the email. What can we try next?
If you go to Event Espresso -> Messages -> Message activity.
Can you see the ‘missing’ emails in that section?
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