|
Melissa
|
July 23, 2013 at 5:02 pm
Hello –
Every one of my events, I have a minimum of at least 3 people who did not receive a confirmation email, and/or an email I sent to attendees.
This is extremely frustrating. Why is this happening?
|
|
Garth
|
July 23, 2013 at 8:41 pm
Hi Melissa,
How are you today?
Are the other attendees receiving your emails? Can you check your server to ensure those emails have been sent? Did your emails end up in their spam? Email delivery is a tricky thing. I’d recommend using our Transactional Email plugin we created that integrates with Postmark and/or Mandrill. It’s available for free to Event Espresso users as a Pre-release download: https://eventespresso.com/wiki/pre-release-channel-guide/
They will help you get better deliverability along with far better reporting than you get through WordPress by default.
|
|
Melissa
|
July 25, 2013 at 11:00 am
Thank you. I have added Mandrill and am hoping this will help fix the email issues. Also… I have a couple attendees each event who have said they have registered but their names do not appear in the registered list. They have been able to prove registration with their payment email. This also has been frustrating because I am not always prepared for the additional 1 – 3 people missing from my list. Any idea what this is happening?
|
|
Dean
|
July 26, 2013 at 1:46 am
Hello Melissa,
What version of Event Espresso are you suing?
|
|
Melissa
|
July 26, 2013 at 10:47 am
Version 3.1.33.3.P
|
|
Young
|
July 26, 2013 at 11:43 am
We’re having same problem all of a sudden after the newest upgrade. Here’s what we are using right now: Event Espresso v3.1.33.3.P
We (Admin) used to receive a Registration Confirmation email (along with Authorize.net receipt) with every registration. Now we’re receiving nothing.
I ran a test using another email address, and sure enough, I get the Authorize.net receipt, but no Registration Confirmation emails. No only that, the USER is not receiving their custome confirmation emails either.
Checked all setting and same as before so not sure why this happening.
Any ideas???????
|
|
Young
|
July 26, 2013 at 11:44 am
And yes, we checked the spam/junk folders both in our own email and the test email box.
|
|
Josh
|
July 26, 2013 at 12:04 pm
Hi Malberger Institute,
Is this using Authnet SIM or AIM? If it’s SIM, what is the URL of the relay response URL that is set up in the Authnet account settings?
|
|
Josh
|
July 26, 2013 at 12:06 pm
Hi Melissa,
I’m not sure what could have happened where there are registrations that have payment emails sent but they are not in the attendee reports. We can look into this further if you send admin log in credentials via this form:
https://eventespresso.com/send-login-details/
If you can pass on the attendee info for the missing attendees in the form as well this will be helpful.
|
|
Young
|
July 26, 2013 at 12:25 pm
ummmmm what?
|
|
Young
|
July 26, 2013 at 12:35 pm
I sent you the info.
As we said, we haven’t touched any of the setting after the upgrade. So it doesn’t make sense that this should happen all of a sudden, unless the upgrade itself caused the problem.
|
|
Josh
|
July 26, 2013 at 12:52 pm
Hi Barb,
I’m sorry for the confusion, it might be best to start your own thread so we can help you there. Melissa started this thread and it’s a little confusing with the additional replies.
Please start a new topic thread and let us know whether this is using Authnet SIM and what page the Relay response URL is set to in the Authnet account. If you’d prefer someone from support to log in and investigate send credentials for an account has admin level credentials. The credentials you had sent earlier are not admin level credentials.
|
|
Young
|
July 26, 2013 at 2:10 pm
Sorry about that. Changed access for Admin. Should be good now.
I’ll put in a new ticket.
I guess I’m using Auth SIM???
|
|
Josh
|
July 26, 2013 at 2:23 pm
It looks like both SIM and AIM are activated. AIM takes the credit card info on your site, and SIM takes the credit card info at Authorize.net.
I’ll follow up with your other question in the other thread.
|
|
Young
|
July 26, 2013 at 2:24 pm
oooooookay
|
|
Josh
|
July 26, 2013 at 2:44 pm
okey dokey.
|
