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Adam
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July 7, 2023 at 5:58 pm
Hello,
A few days ago I had to disable your ‘promotions’ plugin as it was giving errors across the whole site. Now ‘Attendee mover’ is doing the same thing very similar error during the 2nd or 3rd step in moving a booking to a different event.
Can anyone please help?
See screenshot here:
https://snipboard.io/6eVEgT.jpg
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Rio
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July 7, 2023 at 7:07 pm
You could also install the Health Check plugin to help troubleshoot this. After the plugin is activated you go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso and all the plugin from EE only via the Health Check’s Troubleshooting item in the WordPress Dashboard. At that point, can you check to see if the issue persists?
thanks
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Adam
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July 7, 2023 at 7:39 pm
Thanks for the reply. I can see that the health check plugin has some really terrible reviews. I have paid for a priority support token, I think its best I awat a reply from your priority support service as we cant afford to have the site crash any further.
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Adam
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July 7, 2023 at 11:13 pm
This reply has been marked as private.
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Rio
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July 7, 2023 at 11:34 pm
Thank you.
We would like to get more information and try to replicate the issue on our end.
Can you tell us the WordPress version, php version, you can see those information here.
https://app.screencast.com/vFS38q5I1y6K0
Thanks
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Adam
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July 8, 2023 at 12:21 am
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Adam
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July 8, 2023 at 9:57 am
This reply has been marked as private.
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Rio
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July 9, 2023 at 5:02 pm
Thank you. We will investigate more on this issue and will get back to you soon.
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Adam
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July 9, 2023 at 5:17 pm
This reply has been marked as private.
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Adam
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July 10, 2023 at 11:36 am
This reply has been marked as private.
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Tony
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July 10, 2023 at 3:19 pm
This reply has been marked as private.
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Adam
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July 10, 2023 at 3:48 pm
This reply has been marked as private.
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Adam
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July 10, 2023 at 4:01 pm
This reply has been marked as private.
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Tony
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July 10, 2023 at 4:20 pm
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Tony
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July 10, 2023 at 5:18 pm
Is there a registration I can move to confirm this?
Or, would you like to try moving a registration now to see if you get the same issue?
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Adam
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July 10, 2023 at 11:07 pm
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Tony
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July 11, 2023 at 2:07 am
What you’re seeing aren’t ‘errors’ as such.
Deprecated notices and warnings are thrown when something has changed within PHP and the code is now not considered correct.
A deprecated notice means something like “In version X of PHP we changed the behaviour of Y, your code needs to be updated as the next major version of PHP (8.1) will throw a fatal error with this”
Warnings mean, “Something wasn’t quite right here, I think you meant X so I’ll go with it”.
Your host has updated your PHP version to PHP8 and now the site shows deprecated notices, it’s not just Event Espresso throwing notices, it’s the theme and other plugins (expected with PHP8 as it’s a big change).
The change I made on the site was to stop those notices from being shown on the page, you don’t want them displayed. They should be logged but not displayed to visitors so I disabled WP_DEBUG to prevent that from happening (the notices are still thrown, just not on the page itself).
Where did you see notices from the promotions add-on? I’ll confirm if it works.
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Adam
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July 16, 2023 at 2:24 am
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Tony
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July 17, 2023 at 9:21 am
We were successfully able to move a few bookings with further errors.
With or without?
I have re-activated the promotions add-on, can you confirm if it works for you now?
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