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Thomas Luke Owens
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May 7, 2019 at 5:59 am
Hi, when we use the attendee mover addon discounts codes/coupons applied to the initial registration don’t get applied to the new ticket. Is there a way to apply those codes/coupons to the new ticket during or after the move?
Thanks!
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Tony
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May 8, 2019 at 3:27 am
Hi there,
When a promotion code is applied it applies to the transaction.
When you move a registration from one ticket to another the ‘new’ registration applies to the same transaction so should have the promotion applied to it.
Can you provide more details of the transaction so I can reproduce locally to see what is happening?
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Thomas Luke Owens
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May 9, 2019 at 7:10 am
Sure, I think screenshots maybe of best use here. I attached two below, kinda of a before/after. You’ll see the initial registratons has a coupon code used for 10% off which doens’t appear in the transaction after they were moved.
Thanks!
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Thomas Luke Owens
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May 20, 2019 at 5:42 am
Were you able to replicate the issue?
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Tony
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May 22, 2019 at 5:00 am
Hi there,
Apologies for the delayed reply, I did manage to reproduce but on digging deeper into this there’s currently no way to reapply the promotion to the new registration.
Also, all of the logic to apply promotions check the current ‘uses’ value for a promotion and will increment the value (if a ‘use’ is available) or reject adding the promotion if there’s no uses available so, in short, this would require something custom to work around that logic as you would either be unable to apply to promotion, or it would count as another ‘use’.
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Thomas Luke Owens
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May 22, 2019 at 6:37 am
I see. Currently, we don’t have any use limits on any of the coupons we use. So the problem is trying to apply the coupons to the transferred attendee and that, at the moments, is out of the current scope of the plugin? Just want to confirm.
Thanks
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Tony
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May 22, 2019 at 9:57 am
Yes, that’s correct.
There’s a hook available when the new ‘moved’ registration is generated which we may be able to use to reapply a promotion code to, but nothing official as of yet.
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