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Thomas Williamson
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April 10, 2015 at 4:04 am
We’re running an event on EE3 and all is going well, except a customer has put in one transaction for three of one sort of ticket, then has gone in again to apply for four of another sort of ticket. Customer received correct confirmation email for both, administrator received correct email for both, but the second transaction has not appeared in the back end and the transaction id is missing. Where has it gone?
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Tony
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April 10, 2015 at 4:08 am
Hi Thomas,
Which version of EE3 are you using?
Did the custom pay in full for each of these registrations?
Which payment gateways do you have active?
This usually happens if the users uses the back button within their browser (complete a registration, clicks back to the beginning and completes a second registration)
We have warnings included within EE to advise against this, but if the user confirms the popup and continues back they can overwrite their registration.
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Thomas Williamson
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April 10, 2015 at 5:00 am
We’re using Version 3.1.37.1.P. The customer elected to pay by invoice for each registration, but we also have Paypal active should they wish to pay using that.
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Tony
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April 10, 2015 at 5:38 am
Hi Thomas,
When a user selects invoice, they must also click this link – http://take.ms/M2cZA
This finalizes the registration and closes the users session. If they do not click that link the session remains open, then if they register for a second event (or more) the new registration will overwrite the previous one each time.
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Thomas Williamson
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April 10, 2015 at 6:09 am
Thanks, I’ll try it, I don’t remember seeing this info on the invoice page.
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Thomas Williamson
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April 10, 2015 at 6:21 am
In our case, the invoice setting is called Purchase Order Settings in the back end and there doesn’t seem to be a link. It is set to read: “You will be sent an invoice within the next few days.” and “Invoice will include BACS/online payment and cheque payment details. Would you be able to send me what the link should be here please and I could add it?
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Tony
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April 10, 2015 at 6:30 am
The link is dynamically created and is unique for each registration.
Can you link me to one of your events so I can investigate this please?
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Thomas Williamson
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April 10, 2015 at 6:37 am
Here it is http://ieec.co.uk/event-registration/?ee=3
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Tony
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April 10, 2015 at 7:11 am
Ok, so that’s the ‘Purchase Order’ gateway and should have something like this – http://take.ms/9bn0h
This would again finalize the registration when clicking that submit button.
That looks like a custom gateway (or at least a modified Purchase order gateway)
If you go to Event Espresso -> Payment Settings.
Do you see a Purchase order gateway at the top of the list?
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Thomas Williamson
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April 10, 2015 at 7:18 am
There’s one that says Purchase Order payment settings (in alpha order, so under P) but no Purchase order gateway at the top of the list.
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Tony
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April 10, 2015 at 7:32 am
Hmm, ok. Thanks for checking.
The way I would do this is to use the Invoice Gateway, with that activated you get a similar result to what you have now using the PO gateway. Is there a reason you have not used this previously?
The ‘Download PDF Invoice’ link can be hidden via CSS (or removed form the gateway if you are comfortable with PHP/HTML) so you’ll have a similar look to how you currently have it, but with the correct gateway and a link to complete the registration.
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Thomas Williamson
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April 10, 2015 at 8:39 am
Thank you. I think the reason we didn’t use this originally is that a) the client wants to issue the invoices manually from another system and b) I seem to remember that we couldn’t get the admin contact details question in the right order – but I shall ask my colleague who set it up.
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Thomas Williamson
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April 13, 2015 at 9:52 am
Hi, Tony, we have changed from the Purchase Order Gateway to the Invoice Gateway as suggested and suppressed the Download Invoice button, but the completion link still doesn’t appear as per http://take.ms/M2cZA
Not sure what to do next, could you advise please?
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Tony
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April 13, 2015 at 10:14 am
Within ‘My Custom CSS’ you have his rule:
.event-messages {
display: none;
}
That style is removing that message box – http://take.ms/iFMYn
You can either remove that, or use something like this:
#invoice-payment-option-form-dv .event-messages {
display: block;
}
To overrule the previous rule for that specific message box.
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Thomas Williamson
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April 13, 2015 at 11:02 am
Thank you!
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Tony
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April 13, 2015 at 11:33 am
No problem Thomas 🙂
If you have any further problems just let us know.
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