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Attendee List includes those that did not finish payment process

Posted: February 1, 2014 at 3:25 pm

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KIROS

February 1, 2014 at 3:25 pm

Wordpress 3.8.1
Event Espresso – 3.1.36.3.P
No
http://www.kiros.org/chapter-bellevue/

1. Attendee List includes those that did not finish payment process. Registrants may think they are registered. Is there a way to only list those that have paid?

2. How to view authorize.net reason why payment declined?

3. Where is the payment reminder email held, so I can edit it?


Tony

  • Support Staff

February 3, 2014 at 5:13 am

Hi Nelson,

1. Yes, using the paid_only=”true” attribute. All available attributes are available here:

https://eventespresso.com/wiki/shortcodes-template-variables/#attendee-list

2. Currently there is no easy way to view this.

3. If you edit the Attendee you can edit the email before sending. If you would like to edit the default text for all emails you will need to edit the code. (event-espresso\includes\admin-reports\enter_attendee_payments.php line 562)


KIROS

February 3, 2014 at 10:46 am

3. Where is this code located?

4. If you click first link below, field titles are BLANK…no way to know what to fill in! Where do we fix this? Below is the payment reminder email.
Dear Penny Yuen,
Our records show that we have not received your payment of $28.00 for Bellevue Breakfast Event with Al Erisman (2/14/14).
Please visit View Your Payment Details to view your payment options.
Download PDF Invoice
Sincerely,
KIROS


Sidney Harrell

February 3, 2014 at 3:03 pm

2. You should be able to see the transaction in your authorize.net account on their site.
3. It’s in plugins/event-espresso/includes/admin-reports/enter_attendee_payments.php on line 562.
4. The link in your post didn’t work. I tried going to your registration page, but I keep getting an ‘Error establishing database connection’ error.


KIROS

February 3, 2014 at 5:58 pm

3. Where do I specifically go to find the Plugins link? To your website somewhere? In wordpress?
4. Our website was down but is back up. Please retry link. Thank you!


Dean

February 4, 2014 at 4:53 am

Hi,

3) That is the location of a file, so you will need to use your control panels file explorer or an FTP software to obtain a copy of the file to edit.

4) “If you click first link below, field titles are BLANK” Whereabouts is this link? I checked the main site and the registration fields seem ok but I don’t think that’s where you are referring to.


KIROS

February 4, 2014 at 9:46 am

I highlighted the text that goes to this link where the fields are blank.

http://kiros.btexpo.ws/registration/?ee=3

Below is the payment reminder email.
Dear Penny Yuen,
Our records show that we have not received your payment of $28.00 for Bellevue Breakfast Event with Al Erisman (2/14/14).
Please visit View Your Payment Details to view your payment options.
Download PDF Invoice
Sincerely,
KIROS


Josh

  • Support Staff

February 5, 2014 at 8:01 am

Hi Nelson,

Did someone else set up this site? The reason I ask is because the question labels were styled to be white text on a white background. Here is a screenshot showing the code:

https://www.evernote.com/shard/s4/sh/0597249b-acf3-44e7-892d-0c1d5ad695f1/80e676a9b75aea666354152bce2b4e5f

If you know who added the custom styles that make the white text display on a white background, you can ask them to remove them. If you’re familiar with editing CSS files, you can remove them as well. You change 1398 (remove it or change the color) of the theme’s style.css file, then save and you’ll be good to go.

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