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Alex Stott
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August 26, 2013 at 4:09 am
I have an event with lots of slots, each one limited to 12 attendees. Unfortunately, we’ve made some test purchases and the attendee limit has only had one ticket removed from it, regardless of the amount purchased.
In a possibly related issue, even when the one ticket has been subtracted, the dropdown menu on the registration page shows the right amount of spaces available, but the different types of tickets, each with a quantity dropdown each offers the full 12 slots.
I’ve made sure the test purchases are completed, but this doesn’t seem to have any effect.
Any help you can offer would be hugely appreciated.
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Tony
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August 26, 2013 at 6:17 am
Hi Alex,
We are currently looking into this and will get back to you soon.
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Alex Stott
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August 26, 2013 at 6:32 am
Thank you Tony, do let me know if an admin login to the site in question would be of any help with troubleshooting.
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Tony
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August 26, 2013 at 6:52 am
We have re-produced this locally so no need for admin credentials currently but thank you all the same 🙂
I will keep you updated on this.
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Alex Stott
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September 1, 2013 at 2:27 pm
Hi guys, I was just wondering if there was any chance of a fix for this?
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Dean
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September 2, 2013 at 1:40 am
Hi Alex,
There is an open ticket for a developer to look into this, but it is still ongoing, there is no current workaround or fix in place.
I have made a note on the ticket to update this thread once we know more.
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