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JVA Consulting
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July 17, 2013 at 9:12 am
After updating EE, we noticed that the “Attended” column in the Attendee Reports has changed. This is fine, but it is no longer showing who attended our past events. The column shows “0/1” for each person who registered.
If I export the event data, this column shows correctly, so I know the data is still in the database.
Is there any way to restore this data to the Attendee Reports so we don’t have to export each time we need to check this?
We’re using EE 3.1.33.3.P and WP 3.5.2. Our website is http://jvaconsulting.com/
Thank you!
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Josh
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July 17, 2013 at 10:02 am
Hi there,
I can look into this, and it will be helpful to know this information:
Which version of the ticketing add-on is installed? And which version of Event Espresso was it updated from.
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JVA Consulting
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July 17, 2013 at 1:43 pm
Thank you! The Ticketing plugin is v. 2.0.10.1.
I’m not sure which EE version this was upgraded from. I know it has been 3-4 months since the last update, if that helps. Sorry I don’t have the specifics on that!
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Josh
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July 17, 2013 at 3:17 pm
Hi there,
I’m not sure how this would happen since the attendee column in the Attendee reports pulls from the same database entry that the Tickets scanned column in the exports uses.
I checked on a site that I set up over one year ago that’s been kept up to date with all the Event Espresso versions along the way and the attendee reports match the exports for the attendees that were scanned/attended.
Is it possible to send a database dump to the support @ eventespresso.com email address so we can investigate further?
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JVA Consulting
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July 17, 2013 at 3:44 pm
Sure thing. I’ll try to send tonight. Thanks for looking into this!
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JVA Consulting
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July 18, 2013 at 8:56 am
The database dump has been sent!
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Josh
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July 18, 2013 at 11:30 am
Hi Jeremy,
Thanks for sending. While I do not know how it happened, the “checked_in_quantity” column’s values were all set to 0 where they had been set to 1. This can be fixed by running a SQL statement in PHPmyAdmin.
You should backup the database again if there has been any new activity on the site since you made the backup last night. Then, if you go into PHPmyAdmin and go to the site’s database you can click the SQL tab, then copy and paste the following into the Run SQL queries box:
This will update the checked_in_quantity values so they match the values in the checked_in column.
Hope that helps!
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This reply was modified 11 years, 4 months ago by
 Josh. Reason: code formatting
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This reply was modified 11 years, 4 months ago by Josh. Reason: code formatting was messed up, added a gist instead
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JVA Consulting
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July 19, 2013 at 1:55 pm
Worked perfectly. Thank you so much for this fix!!!
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