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Burnt Orange Design
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May 4, 2015 at 12:19 pm
I have a registration that went through and was approved. The payment was made via Paypal, but when I check the registration details they’re all blank. No name, no contact info, nothing. Just a received payment from Paypal. If I click “View Registration” from the transactions page, it takes me to registration #74 and all registration fields are blank. Any idea why this would happen? Is there a way to retrieve that data without asking the registrant to send it all over again? (I know the name because of the info I can see in Paypal). Thanks for your help!
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Tony
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May 5, 2015 at 4:32 am
Hi,
When we see this happen it is usually due to caching.
Are you running any caching plugins?
Does your host run server side caching? (Who is your host?)
Can you link me to one of your events so I can run a test registration please?
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Tony
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May 5, 2015 at 4:34 am
Also, unfortunately there is no way to find that information other than asking the registrant directly.
The contact info is pulled directly from the database, if it isn’t available there isn’t anywhere else it would be stored.
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