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Bryan
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May 3, 2017 at 12:35 pm
I canceled an event for which we had one registration.
On her Transaction page, I clicked the ‘Apply Refund’ button, but nothing happened. As it turned out, none of the links in the ‘Payment Details’ section do anything (Edit Payment, Delete Payment, Apply Payment or Apply Refund).
This is a screenshot of the button I’m trying to use:
https://duluthfolkschool.com/wp-content/uploads/2017/05/Refund-Button.jpg
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Josh
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May 3, 2017 at 12:39 pm
Hi Bryan,
There should be a modal window that opens when you click those and if they don’t open, then that’s usually the effect of a plugin conflict. You can follow this troubleshooting guide:
https://eventespresso.com/wiki/troubleshooting-checklist/
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Bryan
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May 7, 2017 at 4:17 pm
Thanks, Josh.
Sure enough, it was one of these plugins that caused the conflict:
Yoast Event Espresso Helper
Yoast SEO
Turning them off allowed the modal window to open.
Thanks,
Bryan
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Josh
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May 8, 2017 at 8:52 am
Hi Bryan,
That’s interesting. Where might I be able to download a copy of the “Yoast Event Espresso helper” plugin?
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Bryan
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May 8, 2017 at 9:12 am
Our web guru created it, using a bit of code from Event Espresso. This plugin puts the Yoast SEO settings on the Event pages.
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Josh
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May 8, 2017 at 9:20 am
Your web guru may need to update their code to follow the example from our library:
https://github.com/eventespresso/ee-code-snippet-library/blob/master/third-party-integration/tw_ee_load_yoast_seo_within_ee.php
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Bryan
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May 8, 2017 at 9:25 am
I passed it on. Thanks!
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